Human Resources Business Partner

At Percepta, we bring first-class service across each market we support. As a Human Resources Business Partner working in Campbellfield, VIC, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

Responsible for providing a comprehensive, professional & efficient generalist HR support service to specific client department areas at a local level - performance management, disciplinary & grievance, employee communications, training & development, employee relations/ legal, remuneration & benefits, and employee satisfaction, in line with Percepta’s people strategies. Work in partnership with Talent Acquisition to support a comprehensive, professional, and efficient recruitment service to the AU sites from initial identification of vacancy through to appointing a new employee. Facilitates the achievement of Percepta’s business objectives by coaching and supporting Managers and Team Leaders with their people management issues, delivering HR projects/ initiatives, and identifying and resolving key HR issues.

During a Typical Day, You’ll

• Act as an advisor and coach to managers and team leaders, ensuring pragmatic solutions, legal compliance, and resolution of all people management actions and concerns
• Support managers with performance & absence management issues
• Advise and monitor managers and employees concerning work-related issues, including grievance investigations and disciplinary actions as necessary
• Conduct exit interviews, analyse data, and make recommendations to client department managers
• Conduct employee-related counselling and investigations, as necessary
• Manage the implementation and ensure compliance with Percepta’s Equal Opportunity and Diversity policies
• Support end-to-end recruitment processes, including processing Position Requisition (PR) forms through approval workflows, reviewing job descriptions, and submitting roles for job evaluation and grading as required.
• Work in partnership with Operations and Talent Acquisition to design and develop relevant recruitment solutions to meet operational requirements that are bespoke to each role
• Be social media savvy – Facebook, Instagram, etc., to ensure all vacancies are posted, and Percepta's presence is maintained until the vacancy is filled
• Work in partnership with Learning & Development, responsible for new hire orientation, and completion of all new hire paperwork necessary for Payroll
• Update and maintain the Recruitment Drive to ensure all documents are up to date, and a consistent approach is adhered to, including providing support and advice for reasonable adjustments if required.
• Assist with the annual salary review process through the Halogen portal
• Complete internal paperwork to gain approval for salary increases based on a change in role, Human Resource Management (local level / AU)
• Develop & maintains, in conjunction with colleagues, maintenance of legally compliant HR policies, procedures, and processes
• Develop policies & procedures: identify the lack of/ or policy deficiencies, assess the effectiveness of current policies, and recommend and implement policy changes.
• Interpret and implement company policies and procedures to all line management and staff.
• Ensure the appraisal process is fully embedded in the client department area.
• Support Sr. HR Manager, to ensure employee feedback is gained through the Global Speak Up survey, working with department Managers on improvement and development plans for each department
• Support the development, implementation, and maintenance of all HR related training programmes
• Responsible for local staff forums and liaison with company-wide employee forums
• Provide ad-hoc reports to Finance, Workforce Planning, and Operations with regard to attrition, leavers, and historical employee data for assigned departments
• Provide guidance & support in the areas of Health & Safety, Welfare & Social activities
• Support the internal communications processes and contribute to the HR Intranet section
• Produce weekly and monthly people statistics reports
• Works on special projects as required, as agreed upon with the Sr. HR Manager
• Conduct personnel administration, filing, etc.
• Ensure compliance with AU employment legislation

What You Bring to the Role

• CIPD Qualified
• Undergraduate University Degree or equivalent experience
• Mid-Level HR Generalist experience
• In-house recruitment experience gained in a similar environment
• Previous practical experience of similar responsibilities as listed above, ideally gained in a contact centre, manufacturing, or retail environment; other industries will be considered
• Excellent oral and written communication skills
• Knowledgeable with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends
• Ability to influence leadership and employees
• Excellent interpersonal skills to enable effective relationships
• Self-confident with the ability to challenge and ‘push back’ in an appropriate manner
• Excellent organisational and time management skills
• Self-Motivated and able to prioritise
• Team Player
• Ability to demonstrate integrity and a professional demeanour
• Ability to multitask
• Have sound judgement
• Be approachable
• Able to maintain confidentiality, and able to handle sensitive material
• Strong customer service ethos
• Detail orientation with a high level of accuracy
• Thorough working knowledge of the Data Protection Act
• Proficiency in computer literacy, Microsoft Office (Word, Excel, etc.)
• Human Resources Information Systems (HRIS) experience with Oracle and Kronos would be an advantage

• Good working knowledge of current employment legislation

• Flexibility to travel to other sites in the AU with occasional overnight stays

• Ability to interact with others at varying organisational levels

What You Can Expect

• Competitive Salary with Incentives
• Hybrid/flexible working arrangements
• Tuition Reimbursement
• Employee Assistance Program
• Partner Cash Back Offer
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About This Role

• This role will require on-site HR support at least 4 days a week at Campbellfield, Melbourne.
• Percepta provides the equipment for this role.

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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