Team Lead, Service Delivery

WhatYouBringtotheRole

·Minimumof2–3yearsofexperienceinpeoplemanagementandteam leadership

·Associatedegree,technicalschoolcertification,oratleast4yearsofrelevantworkexperience in a call center environment

·Provenabilitytofosteraperformance-drivenculturebymotivating,mentoring,andinspiring team members

·Strongtimemanagementskillswiththeabilitytoprioritizetaskseffectively

·Demonstratedexperienceinsupportingteamswiththenecessarytools,systems,andresources to ensure successful daily operations

·Acustomer-centricapproachwithastrongfocusonserviceexcellence

·Proficientinnavigatingandutilizingvariouscomputersystemsandsoftware

WhatYouCan Expect

·Supportiveofyourcareerandprofessional development

·Aninclusivecultureandcommunitymindedorganizationwheregivingbackisencouraged

·Aglobalteamofcuriouslifelonglearnersguidedbyourcompanyvalues

·Askusaboutourpaidtimeoff(PTO)andwellnessandhealthcare benefits

·Andyes...agreatcompensationpackageandperformancebonusopportunities,benefitsyou'd expect and maybe a few that would        pleasantly surprise you (like tuition reimbursement)