Senior Instructional Designer

The Senior Instructional Designer (ISD) analyzes training requirements for client-based programs and works closely with clients and operational stakeholders to analyze, design, develop, implement, and evaluate training systems and materials utilizing the ADDIE model. Common actions include designing and developing new hire, cross-training, recurrent, and initial launch programs.

Senior ISDs also perform mentor roles within the L&D department to increase the performance and efficiency of ISDs, lead team projects, and will be regarded as internal educational Subject Matter Experts (SMEs).

Duties and Responsibilities

Training Analysis/Evaluation

• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.
• Develop timelines and project plan for development, deliver project plan and receive approval of timeline. Conduct analysis on operational performance to identify knowledge gaps. Develop training action plans for individuals and groups based on performance needs. Using Adult Learning Principles, select the most effective instructional methods for delivery including but not limited to eLearning, self-paced, or virtual delivery methods.
• Partner with internal and external customers identify training needs by program.
• Partner with internal and external clients to create and edit training materials.

• Using defined program metrics, measure the effectiveness of training. Modify content when gaps where identified.
• Provide project status updates and any risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines.
• Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.

Design, Development, and Implementation

• Design and develop learning objectives and outcomes.
• Design and develop facilitator and participant material for new hire and continuous training by project, using adult learning principles.
• Design practical application scenarios including practice exercises, role plays, case studies, games and simulations.
• Develop and maintain knowledge artifacts to be used in both training and production.
• Develop and conduct train-the-trainer (TTT) sessions.
• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.
• Schedule and lead regular project meetings with internal and external clients to include communication of project status and development.
• Maintain source materials and final content in a shared location to be used for future development needs.
• Maintain a positive work environment that fosters team performance.

Leadership

• Coach and mentor ISDs in team or individual settings, as required (either individual request or identified through management feedback).
• Perform ISD onboarding and mentoring for new ISD hires.
• Provide constructive feedback for improvement and or change to maintain quality of materials and delivery.

• Maintain regular feedback and communication between the team to share knowledge and skills.

Education

• Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.
• ISD Certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.

Experience

• Minimum of 3 years of professional training and development experience.
• 1-3 years of Instructional or Curriculum Design preferred.
• Call Center experience is preferred.

Skills

• Strong project management and organizational skills
• Ability to work with all levels of employee and management.
• Creativity
• Ability to work in a fast-paced environment.
• Ability to develop training material with short timelines.
• Excellent writing, communication, and presentation skills
• Detail oriented
• Positive attitude
• Ability to prioritize business requests and self-manage workload and timelines.
• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)
• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc.
• Analytical, design and development skills
• Maintain a positive work environment that fosters team performance.
• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness.

Other

• Able to work a flexible schedule to include extended evening and weekend hours as needed.
• Ability to work in a team environment as well as autonomously.
• Able to travel on a limited basis.