Specialist, WFM Administration

Specialist – Workforce Management – Administration

At TTEC, we’re all about the Human Experience. Elevated. As a Specialist – Workforce Management – Administration working REMOTELY in Novaliches, Quezon City Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing:

Are you looking for an opportunity to experience something new each day? In this role, you'll maintain accurate data in reporting and tracking systems.

You’ll report to the Team Lead, WFM Administration. You’ll impact the teams you support.

During a Typical Day, You’ll:

• Process and help with service tickets and support items
• Help train new employees
• Bring your time management and organizational skills
• Ensure customer data safety and privacy

What You Bring to the Role:

• 6 months or more call center experience
• High school diploma or equivalent
• Solution-oriented mindset
• Understanding, interpreting, and manipulating data for reporting
• Computer savvy

What You Can Expect:

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

#LI-Remote