Employee Communications Director
Lead the evolution of how TTEC connects, engages, and inspires its global workforce. As a Director, Employee Communications working hybrid in Five Ecom, Pasay, you'll work with executive leadership to formulate enterprise communication vision aligned with employment brand and lead a global team while partnering on initiatives that support business strategy, driving transformation initiatives, and positioning internal communications as a strategic business function—while you #experienceTTEC, an award-winning employment experience and company culture.
A bit more about your role You’ll partner across People & Culture and business teams to keep messages timely, accurate, and engaging.
What you’ll be doing
Craft enterprise communication vision and strategy while personally crafting C-level messaging and leading a global communications team
Partner with C-suite to align internal communication with business strategy, brand positioning, and organizational culture aspirations
Drive enterprise-wide transformation initiatives through strategic storytelling, change management, and employee engagement programs
Champion measurement innovation and insights capability that positions internal communications as strategic business function
Lead organization through crisis, reputation challenges, and transformational change with poise, strategic clarity, and executive partnership
Shape organizational communication philosophy, emerging channel strategy, and investment priorities that position company for future success
What you bring to the role
Comprehensive internal communications leadership with proven track record building functions, advising executives, and driving business outcomes at scale
Exceptional English and executive presence with demonstrated ability to influence C-suite decision-making and develop senior communication talent globally
Ability to work primarily US hours while leading with enterprise mindset and global perspective, ensuring communication function serves as strategic business partner across organization
Masterful writer and editor who personally creates most sensitive organizational content while setting standards for team excellence
Strategic insights leader who connects communication measurement to business performance and uses data to drive organizational decisions
Seamlessly integrates hands-on content leadership with functional strategy, organizational development, and enterprise-level influence
What you can expect
An organization supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
A competitive compensation package including opportunities for performance-based bonuses, a healthy benefits package that includes those you'd expect and maybe a few that would pleasantly surprise you
Visit https://mybenefits.ttec.com/ for more information.
About TTEC
TTEC is a global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. We are committed to creating a diverse and inclusive workplace where every employee feels valued, respected, and empowered to contribute to our shared success.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
Сходни длъжности
-
12/06/2023 -
12/06/2023
-
12/06/2023
-
12/06/2023
-
Contact Us | TTEC 12/06/2023
-
12/09/2023
-
Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry 07/17/2023 It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
-
12/05/2023
-
12/05/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
Celebrating Our Customer Experience Champions this Customer Service Week 10/02/2023 Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers' faces.
-
12/22/2023
-
Love Your Career At TTEC: Grow, Belong, Inspire 03/01/2024 In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
-
3 Ways to Light Up Your Career with Purpose 04/18/2024 Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
-
How a Positive Work Experience Leads to Professional Development 04/07/2026 6 Minute Read A positive work experience plays a critical role in shaping professional growth by building skills, confidence, and real-world expertise. This article explores how supportive environments, mentorship, and continuous learning opportunities help employees grow and succeed in their careers.
-
Unlocking Customer Experience Careers: Strategies to Stand Out as an Applicant 05/02/2024 The job market is currently more competitive than ever, take the customer service industry, for example. Because of the number of people who want to break into the industry, job seekers need to adopt strategic approaches to set themselves apart from the crowd.
-
05/15/2024
-
06/21/2024
-
06/20/2024
-
03/18/2025
Join us and thrive
Your next opportunity starts here. Whether you're actively searching or simply exploring what’s next. our Talent Community connects you with opportunities that align with your goals.