Customer Service Representative – English Voice

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.

You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

• Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Some upselling of products or services to existing customers may be required

What You Bring to the Role

• Fluent in English (B2 level)
• Minimum 1 year of US voice customer service experience required
• High school diploma or equivalent
• Proficiency in using computer systems and software applications
• Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes
• Comfortable working in 24*7 environment.

What You Can Expect

• Competitive compensation package with a monthly base salary and performance bonus opportunity
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Knowledgeable, encouraging, supporting and present leadership
• An inclusive culture and community minded organization where giving back is encouraged
• Career growth and lots of learning opportunities for aspiring minds

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing services and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.