Senior Retail Customer Service Representative

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Retail Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Apply in person at TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension. Assess, interview, and potentially walk away with an offer in hand the same day!

What You’ll Do

Do you have a passion for helping others and want to be part of supporting one of the world's most recognized eCommerce platforms? You'll connect buyers and sellers across the globe, resolving issues that truly matter to their lives and businesses. Every day brings new learning opportunities in a fun, challenging, and family-oriented environment where your contributions are recognized and celebrated. You'll gain insider knowledge of how marketplace platforms work while making a real difference through excellent customer service.

During a Typical Day, You’ll 

• Answer incoming communications from customers with care and professionalism

• Take ownership of customer issues from start to finish, ensuring complete resolution

• Conduct research to provide answers for customers and resolve their issues

• Learn something new while helping buyers and sellers navigate the world of eCommerce

What You Bring to the Role

• Open to both entry-level candidates and experienced call center professionals

• High school graduate (old curriculum) or equivalent qualification

• Strong verbal communication skills, effective voice tone control, and the ability to adapt to diverse customers and cultural backgrounds

• A learner's mindset with openness to feedback, a commitment to resolving customer issues, and the drive to consistently meet targets and KPIs

• Ability to recognize, apply and explain your product or service knowledge

• Proficient in basic computer use and navigating multiple systems to support efficient customer interactions

• A caring and supportive nature that shines through in every customer interaction

What You Can Expect

• Supportive of your career and professional development with hands-on coaching and thousands of free courses

• An inclusive culture and community minded organization where giving back is encouraged and you're treated like family

• A global team of curious lifelong learners guided by our company values in a positive, engaging environment

• Recognition and appreciation for your contributions in a workplace where kindness and respect come first

• Work-life balance with flexibility and opportunities for overtime when desired

• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, and family health coverage

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.