CSR – Supporting Automobile Client

Your potential has a place here with TTEC’s award-winning employment experience. As a CSR working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you’ll be a part of bringing humanity to business.               #experienceTTEC

Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM
Interested in Relocating?  Virtual interviews accepted as well

What You’ll be Doing 

Deliver exceptional service to dissatisfied customers by demonstrating empathy and taking ownership of their case or enquiry with the objective of achieving a satisfactory resolution. This may include effectively liaising with internal and external support areas where appropriate.

Job Responsibilities

• Deliver Outstanding Experiences
  Ensure every customer interaction is professional, empathetic, and leaves a positive impression.
• Resolve Efficiently & Proactively
  Aim for first-time resolution of simple enquiries and manage workload flexibly to meet priorities.
• Maintain Transparent Communication
  Keep customers and stakeholders updated throughout cases, fostering trust and collaborative relationships.
• Negotiate & Decide Wisely
  Lead fair negotiations between customers and retailers, making sound financial decisions aligned with policies.
• Accurate Documentation & Compliance
  Update CRM records diligently, adhere to brand policies, and contribute to KPIs and service-level goals.
• Continuous Learning & Coaching
  Stay updated on brand products/processes, share insights, and provide corrective coaching to improve service.
• Professionalism in Challenges
  Deliver difficult decisions with clarity, empathy, and professionalism while supporting aged cases and ad-hoc projects.

Ideal Qualifications

• Case Management Expertise
  Proven experience handling complex, high value customer service cases in demanding environments.
• Customer Recovery Skills
  Ability to turn dissatisfied customers into positive experiences through empathy and professionalism.
• Negotiation & Decision Making
  Skilled in navigating complex discussions, balancing priorities, and making sound commercial decisions.
• Emotional Intelligence
  High levels of empathy and emotional awareness to build trust and manage sensitive situations.
• Organizational & Communication Skills
  Strong time/workload management, professional writing ability, and clear stakeholder engagement.
• Technical & Industry Knowledge
  Computer literacy (Excel, Word) with desirable interest or knowledge of cars/commercial vehicles.
• Educational Background
  Graduate qualification supporting professional credibility and career development

What You Can Expect 

• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career-growth and lots of learning opportunities for aspiring minds 
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.