Sales Representative-Automotive Internet Sales

We bring first-class service across each market we support. As a Sales Guide (100% onsite) at Rio Salado Parkway inTempe, AZ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

The Sales Guide builds and maintains trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process.  This role works to simplify the process by educating customers at varying stages of the car-buying process.  This includes responding to questions, resolving issues, including answering questions on underwriting procedures.  This role will require the Guide to reach out to prospective customers using leads via SMS, phone, chat, and email. The Sales Guide has a key role in mitigating risk and safeguarding customer information and ensuring the customer is set up successfully in their loan.

During a Typical Day, You’ll

Duties and Responsibilities

·Provide an exceptional customer experience in every interaction.

·Owns the buying experience from beginning to end.  

·Assist the customer with vehicle selection, explaining the financing terms, and guiding them through the verification process.

·Use provided leads to convert into sales opportunities.

·Manage the underwriting process with the customer by reviewing and ensuring all required documentation is gathered and submitted for financing determination.

·Responsible for resolving customer issues including issues with their account, underwriting, or additional requirements needed for their loan application. 

·Utilization of the client software tools as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process.

·Collaborate with internal teams and/or departments to resolve issues.

·Responsible for documenting customer inquiries and underwriting process.

·Identifies and presents out-of-the-box ideas and process improvement changes and enhancements to other team members and leaders that will ensure this program is second to none.

What You Bring to the Role 

Education/Experience

·High School Diploma required. Associate degree or Bachelor's degree preferred.

• 2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof.

·Achieving targets and closing sales leads.

·Knowledge of the automotive industry a plus.

·Car sales experience a plus.

• Online purchasing (eCommerce) knowledge a plus

Skills

·High level of trust and integrity

·Passion and experience in negotiation to close a sale

·Ability to handle objections and rebuttals while quickly adjusting to customer concerns

·Strong verbal and written communication skills

·Detailed listening skills

·Strong customer service, interpersonal and relationship building skills

·Time management and ability to prioritize projects and customer needs

·Conflict resolution skills – listen to the customer

·Exercise good service and business judgment with end goal of customer satisfaction

·Excellent English language, oral and written, with grammatical knowledge and etiquette

·Ability to sway the opinion of others through verbal and/or written correspondence

·Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation

·Use of technology for product resourcing to resolve customer issues

·Typing Skills (minimum 30wpm)

·Knowledgeable in MS Office, Email, Texting and Chat

·Ability to work through multiple computer screens

·Ability to reach specified goals as set forth and meet Performance Expectations

·Ability to work calmly under pressure

·Displays professionalism in demeanor, language, and appearance

What You Can Expect 

$19.50 per hour 

Bonus and Incentives during Operations based on the cars sold will be discussed during the interview process

Plus benefits:

·Health/Dental/Vision/Life Insurance

·Flexible Spending Account (FSA) and Health Savings Account (HSA)

·401(k) with company match

·Vacation/Sick Time and Paid Holidays

·Tuition Reimbursement

·Employee Assistance Program

·Employee Discount Program

·Training and Development Programs  

·Employee Rewards Program  

A Bit More About Your Role 

Hours of operation: Monday to Friday 7:00 am - 6:00 pm MST, Saturday and Sunday 7:00 am - 4:00 pm, MUST be flexible to any 8-hour shift/5 days per week, for 40 hours per week.

A Bit More About Your Role 

Hours of operation: Monday to Friday 7:00 am - 6:00 pm MST, Saturday and Sunday 7:00 am - 4:00 pm, MUST be flexible to any 8-hour shift/5 days per week, for 40 hours per week.

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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