Tenant Creator / Helpdesk Service Desk Analyst in Quezon City at TTEC

Date Posted: 6/19/2018

Job Snapshot

Job Description

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.




Tenant Creator / SIP Engineer 
ITNETTCP2.Telecommunications Engineer




Role Responsibilities :

  • Creation of tenants on the application cluster
  • Configuration of tenant extension range 
  • Configuration of named agent/supervisor user limitations
  • Creation of tenant administrator accounts for deployment and support resources
  • Configuration of initial telecommunications trunk connections and objects (Phone mode, SIP Processor, RTP Processor)
  • Assist with solution documentation
  • Participate in team meetings with management, operations, development teams and external clients
  • Attain quarterly and annual objectives assigned by management.




Skills and Experience required :

  • 2 to 4 years helpdesk or customer support experience with contact centers required.
  • Expertise in computer network administration, including expertise in Linux OS/Linux System Admin experience
  • Expertise in Voice-over-IP (VoIP), Session Initiation Protocol (SIP), and Real-time Transport Protocol (RTP) technologies
  • Understanding or experience with enterprise software or Software as a Service model 
  • Fluent in English
  • Microsoft Word and Excel proficiency
  • Knowledge of system integration solutions or product middleware 
  • Demonstrated attention to detail, problem solving skills and strong work ethic.
  • Highly motivated and a self-driven team player 
  • Solid verbal, written, presentation and interpersonal communication skills 
  • Proven time management skills in a dynamic development environment


 
Desired Skills :

  • Experience with Call Center Technologies
  • Avaya Certified Solution Specialist, Cisco Certified Network Profession (CCNP), or equivalent a plus  
  • CRM, Interaction Management, CTI, Case Management and Technologies that Support these
  • BOT/Chat Suggestion Engine experience a plus
  • Social Messenger experience a plus