Temporary Trainer in Weber City, VA, US at TTEC

Date Posted: 7/10/2018

Job Snapshot

Job Description

TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
 
Temporary Learning and Leadership Development Trainer

Learning and Leadership Development (L&LD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. L&LD Trainers are expected to have a thorough working knowledge of TeleTech’s policies and procedures as well as client requirements related to training duties. L&LD Trainers are responsible for the overall outcome of new hires classes and client required trainings. This responsibility includes evaluating associate performance throughout training and providing necessary coaching and development to ensure associates graduate from new hire training successfully.

Basic Qualifications
 Strong understanding of Teletech’s business, core values, and goals
 Great interpersonal skills in dealing with a diverse population
 Open, honest, and empathetic manner when dealing with people
 High customer service orientation
 High level of integrity, honesty, and judgment
 Ability to respect and ensure strict confidentiality of customer data
 Demonstrated multi-tasking capability and proven success in fast paced environment
 Strong attention to detail and desire to follow procedures
 Strong verbal and written communication skills
 Proficient English, both written and verbal
 Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint),
     Oracle, Kronos or ability to learn technology quickly
 Background in training and/or adult learning
 Trainer Certification
 
Preferred Qualifications
 Knowledge of call center business
 Call center experience
     Reporting


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