Senior Manager, Leadership & Learning in Sydney at TTEC

Date Posted: 7/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sydney
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/26/2018

Job Description

Senior Manager-Business Development | Learning and Performance    
 

 
TTEC Digital is blending strategic consulting services and cloud-based technology platforms to design and build innovative customer experiences to drive amazing employee experiences, powered by insights. We provide end-to-end advisory to execution services, giving our clients the right solutions and tools to achieve successful outcomes and better compete. If you have an entrepreneurial spirit and a drive for innovative solutions, grow your career with us and apply now!
What the role entails :

•        Consultative solution-selling, providing internal or customer-facing content creation and collaborative knowledge base solutions to complex client issues that drive mutually positive business outcomes

•        Expert at cultivating relationships with key decision makers in client organisations to secure new business, new client accounts and maximize the value delivered by TTEC Digital

•        Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organisational imperatives, customer experience challenges, and offer solutions utilising persuasive win themes and effective sales strategies

•        Support all stages of the sales process, maintaining sales momentum and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets

•        Possess an in-depth understanding of our consulting services and differentiation

•        Expertise around ideating and persuasively positioning blended learning solutions that could include Face-To-Face classroom or instructor led virtual classroom components complemented with digital learning assets

•        Shepherd all client wins ensuring a smooth transition to client delivery, act as a steward for good business and grow the client relationship by ensuring flawless execution

•        Consistent execution of TTEC’s sales process including forecast accuracy, account planning, pursuit management and maintaining account detail in our CRM platform

•        Maintain competitive knowledge and focus, continuously grow and develop professionally
 
What you’ll bring to us :

•        5 years’ experience in a blended learning and/or enterprise learning technology sales environment

•        Demonstrated ability to generate leads - will be responsible for generating 70% of his/her leads 

•        Demonstrate ability to manage and grow a sales territory through lead generation, new client acquisition and account expansion

•        Evidence of prior, consistent success exceeding or meeting targets for multi-year, $1m dollar deals

•        Proven ability to initiate, develop and grow C-level and senior relationships within target client organisations – and influence purchase and buying decisions

•        Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management
 
What we can offer :
At TTEC (formerly TeleTech), you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Not only will you have the chance to create exceptional experiences for yourself, you’ll get to help create them for others. So jump on board, join our journey, and take your career to amazing places along the way!
 
Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. www.ttec.com/ttec-digital






Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).