Salesforce Project Manager -- Nashville, TN in Nashville, TN, US at TTEC

Date Posted: 2/16/2018

Job Snapshot

Job Description

TTEC (formerly TeleTech) is seeking a Salesforce, Senior Project Manager to join our Technology Services team.   This is a telecommuting opportunity with client site travel requirements. 
Why choose TTEC (formerly TeleTech) to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 
What you’ll be doing : 

•        Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.

•        Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.

•        Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.

•        Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills

•        Be accountable for the creation of all project documentation, including functional and technical requirements gathering, and assist with deliverable creation as needed.

•        Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.

•        Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.

•        Facilitate review sessions with the client and project team.

•        Prepare user documentation and training documentation as necessary.

•        Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment.
What skills you’ll need :

•        3 years of demonstrated project management, leadership, and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions. 

•        Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.  

•        1 year experience Project Managing and implementing Salesforce solutions required.

•        Ability to present best practices in one or more of the following areas : Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment

•        Excellent analysis skills and the ability to develop processes and methodologies

•        Excellent written and verbal presentation skills, and ability to present to technical and business audiences.

•        Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.

•        Must be able to travel up to 35%

•        Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM.

•        Experience with configuration and custom development preferred

•        SalesForce Administrator certification, SalesForce Service Cloud Consultant certification preferred
Who We Are :
TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 
What We Offer :

•        Variable incentive bonus plan, 401K company match, tuition reimbursement

•        Global career mobility, employee recognition programs, professional development

•        State of the art technology which allows for seamless global connectivity

•        Rich wellness program and health incentives
Lead Everyday w Do the Right Thing w Reach for Amazing w  Seek First to Understand w Act as One w Live life Passionately


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