Return to Work/Returnship- Strategic Sourcing Manager in Englewood, CO, US at TTEC

Date Posted: 6/19/2018

Job Snapshot

Job Description

Return to Work/Returnship- Strategic Sourcing Manager
Path Forward Program :
The Path Forward Return to Work program at TTEC is a 16- week paid internship for experienced professionals returning to the workforce after taking time off for care-giving. The program is open to women and men who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.
At TTEC, we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on care-giving transition back to the paid workforce.
Apply now to learn more.
Who We Are :
TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.
What you’ll be doing : 
TTEC is seeking a Strategic Sourcing Manager to join our Enterprise Services team at our Global Corporate Headquarters, based in Denver, Colorado. The Sourcing Manager is the primary support for the Sourcing team’s internal customers, addressing the sourcing needs of their assigned business partners and acting as their key contacts.  Sourcing Managers will be assigned categories, such as Software, Marketing, Contracts, Accounting, Tax, or Facilities as well as a key internal customer, such as HC, IT, or Finance. For their assigned category, Sourcing Managers are to develop an understanding of the supply base and best-in-class sourcing practices in that industry, applying that knowledge to TTEC’s advantage.  For their internal customer, Sourcing Managers are to act as a point of contact for a broad range of issues, facilitating the navigation of the procurement process for the internal customer, working with other members of the team when outside of their assigned sourcing category.
What you’ll bring to us :
•        Provide functional and technical strategic sourcing and procurement expertise in various categories and develop, manage, and implement strategic sourcing initiatives.   
•        Develop category and supplier strategies proactively and collaboratively through on-going market and spend analysis.
•        Develop excellent customer service to our business partners, addressing their sourcing needs with a sense of urgency and evangelize and improve TTEC procurement policies and standards within assigned client group(s) and across the enterprise.
•        Assist in the overall strategy for the respective categories. Effectively plan and lead the negotiation strategy for complex sourcing events (RFPs). Manage the negotiation of contract terms and conditions, cost savings, service levels, and performance standards to meet desired outcomes.
•        Achieve the best value and lowest risk by leveraging our spend and negotiating favorable pricing and terms through formal RFPs.
•        Develop a high quality supply base for the assigned category, with suppliers who are positioned to meet TTEC’s current and future needs. 
•        Manage an evaluation process to assess supplier capabilities, financial stability, and on-going performance using Key Performance Indicators (KPIs) and scorecard development
What skills you’ll need :
•        BA/BS or equivalent experience
•        6 years in Sourcing/Procurement environment
•        Capability in applied spend analytics, ERP and leading edge Sourcing Tools, Processes and strategies
•        Excellent relationship management skills
•        Proven experience in sourcing relevant procurement agreements resulting in cost savings and ease of administration
•        A drive to deliver excellent customer service
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.


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