Return to Work/Returnship\: Sr. Technical Account Manager in Englewood, CO, US at TTEC

Date Posted: 3/16/2018

Job Snapshot

Job Description

Title : Return to Work/Returnship : Sr. Technical Account Manager

Path Forward Program :

The Path Forward Return to Work program at TTEC is a 16- week paid internship for experienced professionals returning to the workforce after taking time off for care-giving. The program is open to women and men who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.
At TTEC, we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on care-giving transition back to the paid workforce.
Apply now to learn more.

Who We Are :

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.

What you’ll be doing :

TTEC (formerly TeleTech) is seeking a Sr. Technical Account Manager to join our IT team at our Global Corporate Headquarters, based in Englewood, Colorado. You are the primary point of contact to TTEC technology for both our internal and external clients during the lifecycle of a client program and will be assigned from one to three client programs (depending on the size of the program and the technology support needs). You are responsible for the successful management of the programs as well as end-to-end technology including but not limited to desktops, network infrastructure, servers, applications and reports as well as responsible for all communications to the client about all technology issues, changes and new innovation initiatives.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll bring to us :

  • 4 years leading Information Technology teams or project teams
  • Experience working in Account Management with heavy client interaction
  • Knowledge of network protocols and operation, desktop operating systems and capabilities, and troubleshooting techniques.
  • Candidate must be highly organized and efficient with a strong ability to learn quickly and self-motivated.

You will be responsible for :

  • Primary technology point of contact for operations, sales and external clients for their program.
  • Partner with the client leadership to execute on client technology strategy.
  • Participates closely with the management teams of TTEC's Operations and other business owners to ensure quality customer support.
  • Will quickly gain an understanding of the operations (types of business, ops KPI’s, etc) of the program as well as all aspects of technology (infrastructure, network and applications) so as to support the customer base.
  • Will have responsibility of ensuring that all aspects of technology for the program are within contractual specifications as well as that all aspects of technology are in full working order for their clients program.
  • Stays abreast of new technology initiatives to identify improvement opportunities for their program.
  • Lead client program assessments to identify innovative technology solutions to increase operational effectiveness.

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer.