Promotion Specialist in Sydney, NSW, AU at TTEC

Date Posted: 3/28/2018

Job Snapshot

Job Description


  • Standard business hours! Mon-Fri 9am-5pm!
  • Central location! Sydney CBD- 5 mins walk from Wynyard Train Station!
  • Work for one of the largest online retail platforms in the world!

ttec are an internationally renowned global player in Business Process Outsourcing, delivering complete customer solutions to our clients for over 30 years.  We employ over 50,000 people around the world operating at 80 sites globally. 
We have an exciting opportunity to appoint junior Promotion Specialists to provide a seamless customer experience for our client and their stakeholders.
What you will be doing :
The Promotion Specialist supports the internal teams for our client as well as being the point of contact for issues related to retail promotions and events :

  •     Liaise with account managers for additional appropriate target merchants.
  •     Pitch retail promotions to target merchants and negotiate to encourage participation in our client program.
  •      Co-ordinate exchange of contracts and maintain meticulous records. 
  •      Deliver core metrics including, but not limited to, productivity, success rate and effectiveness 
  •      Ensure all information discussed with customers are logged and tracked. 
  •      Identify and implement process improvements to increase efficiency


Your Profile :
  • 1 years experience in a customer care, retention or sales role. Telesales preferred.
  • Familiarity with eCommerce/online retail.
  • Passion and enthusiasm to wow our customers.
  • Technically savvy, and have the ability to quickly learn new technology. Knowledge of CRM systems and web applications preferred.
  • The capacity to retain technical/product knowledge.
  • Attention to detail is critical, efficiency and strong organisational skills.
  • Ability to communicate with stakeholders at all levels, junior and senior.
  • Exemplary communication skills to include written, verbal skills and superior listening skills.
  • We are also looking for a self-starter who has the ability to handle peak periods and cope with tight deadlines in a positive and optimistic manner.

Your Essential Competencies :
  • Customer Focus : you will have a deep concern for meeting customer needs.
  • Result Orientation/Negotiation : You have strong negotiation skills and are required to deliver high quality results on time while having a strong focus on your target.
  • Teamwork and problem solving : we are looking for ability to work cooperatively with stakeholders and team members to analyse problems and resolve issues in a timely manner.
  • Motivation : we would like to see your drive to achieve, to deliver, to perform and to become a valuable employee.

If you want to accelerate your career with industry leaders, demonstrate why you would be the perfect person for the role in a cover letter along with your CV. APPLY NOW!!