Manager, Leadership & Learning in Sydney at TTEC

Date Posted: 6/19/2018

Job Snapshot

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Job Description

Manager, Learning & Performance (Delivery Consultant)
We are currently seeking a talented Delivery Consultant to join our Learning and Performance team based in our Sydney office.

As part of the TTEC Digital global consulting team, you'll be helping to set the pace in designing and delivering world-class learning solutions that enable people performance.  The learning world is changing and we are leading the way to make access to information anywhere, anytime. Learning is personal, on demand, and pervasive.

Organisations that have responded to this changing world are attracting, developing, and inspiring employees to perform at their optimum level within a mobile, digital environment; and we are working with the best.

Employees that are motivated, culturally-aligned, and equipped with the right mindset and skillset will deliver exceptional experiences at every interaction. Get it right at every stage of the employee lifecycle, and the result is an engaged workforce that is competent, collaborative, and connected.

Connect with us if you have a solid foundation in the traditional disciplines of solution design, classroom training, facilitation and coaching, as well as a keen interest and/or experience in evolving methodologies such as blended learning technology, digital learning, gamification and personalised learner journeys.

We will need you to :

  • Demonstrate a strong appetite for learning, and a relentless drive for continuous improvement (e.g. you consider feedback to be "the breakfast of champions").

  • Live life passionately and reach for "amazing" – both in the training room, online and with internal stakeholders

  • Take responsibility for the successful delivery and facilitation of our learning solutions

  • Keep abreast of market trends to ensure the programs and solutions you deliver are consistently relevant, client-specific, and insightful

  • Proactively communicate and leverage insights you have gained from client work enabling our business development consultants to broaden and deepen the relationship

  • Develop "Trusted Advisor" relationships with clients in conjunction with our business development consultants

What skills you will need :
  • Actively participate in meetings with the team; collaborate and innovate

  • Travel to client sites in Australia and occasionally overseas

  • Qualifications that support your passion for learning

  • Broad experience in training, coaching & facilitating skillset and/or mindset intellectual property

  • Corporate training and development experience gained from within a Blue-Chip organisation, sales and service industry, FMCG, retail or customer facing environment

  • A personal alignment to our business goals and ethics

  • A natural affinity with people

  • Minimum of 5 years in a professional role

  • Ability to influence leaders and teams of differing viewpoints to create positive outcomes

  • Exceptional communication, presentation & influencing skills   

  • Passion for Customer and Employee Experience

  • NLP Certification considered a benefit

What we can offer you :
At TTEC Digital, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Not only will you have the chance to create exceptional experiences for yourself, you’ll get to help create them for others. So jump on board, join our journey, and take your career to amazing places along the way!
Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).