IT Asset Management Analyst in Englewood, CO, US at TTEC

Date Posted: 9/16/2018

Job Snapshot

Job Description

The IT Asset Management, Senior Analyst is part of a team which manages IT hardware and software assets, their locations, lifecycle, inventory and support. The ideal candidate is one that has a strong technical background that can perform daily asset inventory management functions for the Global TTEC environment including data analysis, reporting and process monitoring for improvement activities.  This position will be based at our main office in Englewood, CO and reports to the Director of IT Asset Management.
What you’ll be doing :
  • Manages the hardware and software inventory tracking in the inventory database
  • Ensures inventory data records are being properly updated through automatic and manual inputs
  • Routinely evaluates inventory data to detect discrepancies
  • Coordinates and assists with physical and virtual inventory audits of IT hardware and software
  • Leads and supports Software license reconciliation and true-up processes
  • Evaluates, develops, documents, and manages business processes for proper IT hardware and software usage / license inventory management
  • Evaluates, recommends and assists with implementing new asset management processes & tools
  • Assists with the safe and secure disposal of assets
  • Generates IT hardware / software inventory data reports to internal departments as needed
  • Assists with IT hardware and software procurement

What skills you will bring :
The ideal candidate will have a BS or equivalent and over 3 years of experience in the following :
  • Inventory management of hardware and software assets in a CMDB : ServiceNow experience preferred
  • Evaluating, developing and documenting business processes
  • Coordinating and communicating with a variety of teams and stakeholders
  • Leading / conducting physical inventory audits and reconciling records for IT hardware assets
  • Using SCCM to extract and analyze hardware and software information
  • Reconciling software licenses against installed instances to measure and report on software license compliance
  • Evaluating complex data to identify discrepancies - skilled in MS Excel (e.g. Pivot Tables)
  • Leading projects to implement process, system, and tool improvements
  • Excellent analytical, written, and verbal communication skills (English) required

 Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success.  The Senior Project Manager is a key part of this team and will impact our global operation as part of a world class team of professionals.

TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.