(IN) Unix Operations Support Associate - Level 1 in Quezon City at TTEC

Date Posted: 4/6/2018

Job Snapshot

Job Description

TeleTech is seeking a Unix Operations Support Associate to join our Enterprise Services team.
  
Our global IT organization supports the entire TTEC enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
 
What you’ll be doing : 
 
Under limited direction, responsible for troubleshooting, providing technical support and resolution of incidents for an enterprise Unix/Linux technology environment.  Serve as a liaison with vendors and other third-party providers. Operates under minimal supervision, with wide latitude for independent judgment.  Serves as a team leader and mentor to junior level administrators. 
 
Key responsibilities :
  • Responsible for troubleshooting, performing break/fix, performance evaluation, log review and extraction and basic administration of Unix or Linux Server (AIX, HMC, PowerVM, CentOS, RedHat) issues using prescribed TTEC processes.
  • Coordinates with Management and Technology Managers/Engineers to resolve incidents relating to Infrastructure platforms.
  • Create KB documentation for use by other Network resources.
  • Conducts trainings and mentoring sessions.  Provides the highest level of support to the technical operations groups and junior level engineers.
  • Acts as a liaison with vendors and third-party providers.
  • Capable of solving complex technical issues and communicating status to Customers.
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
  • Ability to work days, evenings, and weekends as required; 24x7 support.
  • Exceptional documentation and communication skills.
  • Other duties as assigned by management

 
Requirements
 
  • 1 years of experience troubleshooting the following :
    • Unix Servers Unix Servers – (AIX, HMC, PowerVM) 
    • Linux Servers –  (CentOS, RedHat, Basic Administration, performance evaluation, Log review and extraction, Authentication, Xymon, NimSoft, ) 
    • DNS Services - (Internal and external, Recursive)
    • SFTP/FTP services -  (Administrate, access, logs, troubleshooting)
    • Certificate Management – (Certificate Validation, expiration management)   
      Shell Scripting – (Understanding of BASH, KORN, VIM, Python) a plus

  • BA/BS in a computer related field, related certification, or equivalent experience
  • Ability to work on-call rotation

 
Who We Are :
   
TeleTech, is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.  
 
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.