(IN) Network Operations Support in Quezon City at TTEC

Date Posted: 4/14/2018

Job Snapshot

Job Description

Position Summary :
Under limited direction, responsible for the configuration, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN) and core security infrastructure within a multi data center 24/7 operation. Provides technical support to various departments and users with regards to the LAN/WAN and supporting security environment. Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment. Serves as a team leader and mentor to junior level administrators.

Key responsibilities :
• Responsible for the implementation, testing and training of new communication projects and initiatives.
• Coordinates with Management and Technology Managers/Engineers to resolve incidents relating to Network or Security Infrastructure platforms.
• Configure, install, maintain and manage firewall security appliances (Cisco ASA, Check Point, Crossbeam, Bluecoat)
• Perform firewall and proxy administration
• Troubleshooting networks (TCP/IP and packet analysis)
• Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
• Acts as a liaison with vendors and third-party providers.
• Capable of managing complex technical issues and communicating status to Customers.
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
• Ability to work days, evenings, and weekends as required; 24x7 support.
• Exceptional documentation and communication skills.
• Other duties as assigned by management
• On call rotation participation required

Preferred Skills

• Knowledge and implementation skills of Cisco’s Switching (6500, 4500, 3700, 3500, 2900), Routing (3800, 2800, 3900, ASR), Wireless (WAPs, WIPs, WLCs, Prime) and Security (5520, 5510, 5505, IDS) products.
• Knowledge of Security Platforms and technologies to include Cisco ASA’s, Checkpoint, Palo Alto, Internet filtering (Cisco WSA’s), IDS/IPS, VPN
• Knowledge and implementation skills of HP Switching (5800, 5500, 7500) products.
• Knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products.
• Knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
• Knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.
• Proxy experience
• Site to Site VPN implementation and support experience
• Experience with web-filtering/security appliances (Bluecoat and Cisco ASA both deployed)
• Experience with security management solutions
• Solid understanding of network topologies / design : routing, switching, and MPLS/VPLS
• Knowledge in LANs/WAN technology, Internet technology, experience in routing and network protocols (especially TCP/IP)
• Strong ability to produce technical documentation 

• Minimum 3 years of experience
• Cisco certifications : CCNP, CCSP or equivalent knowledge
• BA/BS in a computer related field, related certification, or equivalent experience