(IN-MX) Operations Avaya Administrator in Guadalajara, JAL, MX at TTEC

Date Posted: 3/5/2018

Job Snapshot

Job Description

Avaya Operations Administrator
TTEC is seeking an Avaya Administrator to join our IT team. We’re a global company that is 46,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What you’ll be doing : 
The Avaya Engineer responsible for the implementing and troubleshooting of approximately 20,000 Avaya call center agents.  This is a global environment which will integrate with multi-vendor ACD strategy. 
You will be responsible for :

•        Implementation, testing and troubleshooting of a Global Avaya Solution including Aura cloud deployments, Aura, Call Center Elite, SM, SMGR, CMS, CDR, AES, EDP, EP, EMC and Snap Ins

•        Implementation, testing and troubleshooting of the TTEC customer Call Center solutions

•        Working with the TTEC on site IT resources to add new sites and troubleshoot existing sites a global corporate environment
Desired Skills and Experience :

•        Proficient in English

•        3 years of experience working with Avaya / SIP / VoIP engineering

•        5 years of experience in IP Voice technologies.

•        Expert knowledge of LAN/WAN systems, networks, and applications

•        Experienced interfacing with vendors for new technology development and collaboration

•        In-depth knowledge of VoIP; experience Avaya VoIP Products.

•        In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated troubleshooting in a large enterprise organization.

•        BA/BS degree or equivalent experience
What We Offer :

•        A fun, challenging and rewarding work environment

•        Performance equity, variable incentive bonus plan, 401K company match

•        Professional development and tuition reimbursement

•        Paid time off and leave of absence programs

•        Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking 

•        Rich wellness program and activities along with wellness incentives

•        Above & beyond employee recognition programs

•        Access to local discounts to services and entertainment venues

•        Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series
For more information and to find more sales jobs at TTEC, please visit our website at TTECjobs.com and sign up for our talent community while you’re there.