(IN-CR) Network Operations Engineer in San Jose, Costa Rica, CR at TTEC

Date Posted: 3/15/2018

Job Snapshot

Job Description

Network Operations Engineer
Under limited direction, responsible for the configuration, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN) and core security infrastructure within a multi data center 24/7 operation.  Provides technical support to various departments and users with regards to the LAN/WAN and supporting security environment.  Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment.  Serves as a team leader and mentor to junior level administrators. 
Key responsibilities :
  • Responsible for the implementation, testing and training of new communication projects and initiatives.
  • Coordinates with Management and Technology Managers/Engineers to resolve incidents relating to Network or Security Infrastructure platforms.
  • Configure, install, maintain and manage firewall security appliances (Cisco ASA, Check Point, Crossbeam, Bluecoat)
  • Perform firewall and proxy administration
  • Troubleshooting networks (TCP/IP and packet analysis)
  • Conducts trainings and mentoring sessions.  Provides the highest level of support to the technical operations groups and junior level engineers.
  • Acts as a liaison with vendors and third-party providers.
  • Capable of managing complex technical issues and communicating status to Customers.
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
  • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
  • Ability to work days, evenings, and weekends as required; 24x7 support.
  • Exceptional documentation and communication skills.
  • Other duties as assigned by management
  • On call rotation participation required   

 Preferred Skills
  •  Knowledge and implementation skills of Cisco’s Switching (6500, 4500, 3700, 3500, 2900), Routing (3800, 2800, 3900, ASR), Wireless (WAPs, WIPs, WLCs, Prime) and Security (5520, 5510, 5505, IDS) products.
  • Knowledge of Security Platforms and technologies to include Cisco ASA’s, Checkpoint, Palo Alto, Internet filtering (Cisco WSA’s), IDS/IPS, VPN
  • Knowledge and implementation skills of HP Switching (5800, 5500, 7500) products.
  • Knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products.
  • Knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
  • Knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.
  • Proxy experience
  • Site to Site VPN implementation and support experience
  • Experience with web-filtering/security appliances (Bluecoat and Cisco ASA both deployed)
  • Experience with security management solutions
  • Solid understanding of network topologies / design : routing, switching, and MPLS/VPLS
  • Knowledge in LANs/WAN technology, Internet technology, experience in routing and network protocols (especially TCP/IP)
  • Strong ability to produce technical documentation  

  • Minimum 3 years of experience
  • Cisco certifications :  CCNP, CCSP or equivalent knowledge
  • BA/BS in a computer related field, related certification, or equivalent experience

Who We Are :
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.  
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.