Human Capital Generalist in Pasay at TTEC

Date Posted: 9/7/2018

Job Snapshot

Job Description

teletech is seeking a Human Capital Specialist to join our Human Capital Team.
 
Our Human Capital Team is always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that teletech is the right place to work.
 
What you’ll be doing : 
 
This position provides human capital support for TTEC’s Analytics & Insights business in Burlington, MA. and reports into the Corporate Human Capital group.
 
Key responsibilities include :

•         Partnering with leadership and employees to facilitate local office engagement

•         Acting as liaison between Corporate HCBP (Human Capital Business Partner)

•         Immigration support

•         Local leadership to facilitate human capital initiatives as required

•         Facilitating performance management/improvement activities

•         Updating the HR Oracle system

•         Facilitating employee on-boarding and termination administration requirements

•         Responsibilities also include administrative management of leave/time off requests, return to work orders, as well as various reporting and distribution maintenance.
 
AREAS OF FOCUS
 
Corporate Human Capital Business Partner Liaison :
Help facilitate human capital initiatives and programs – compensation, performance, development, etc.
 
Immigration Administration & Support :
 
Facilitate communication between employees, legal and immigration COE (Center of Excellence); Assist in the preparation of documents and responses for all immigration requirements (RFEs, H1-B lottery; visa transfers, etc.); Facilitate approval process
 
Performance Mgmt./Improvement :
 
Coaching/counseling employees and managers on employee relations issues in alignment ttec policies and values.
 
New Employee Onboarding :
 
Oversee all aspects new employee onboarding including orientation and I-9 compliance 
 
Local Office Employee Engagement
 
Partner with local leadership, employees and HCBP, etc. to improve office engagement.
 
 
What you’ll bring to us :
 

•         Be a trusted partner who maintains confidentiality and role model’s professionalism and company values

•         Project management experience and ability to meet timelines associated key deliverables

•         Ensure the accuracy of employee records through attention to detail and timeliness of system changes

•         Adhere to all human capital service center performance objectives, metrics and standard operating procedures.

•         Strong attention to detail, focus and ability to follow standard operating procedures

•         Basic knowledge of MS Office applications
 
What skills you’ll need :
 

•         Degree in HR, Business or related field preferred

•         High level of integrity and confidentiality

•         Knowledge and experience with immigration preferred

•         Ability to quickly learn HR systems, like Oracle, and perform data entry quickly and accurately

•         Ability to manage time wisely, multi-task and work in a team environment

•         Ability to troubleshoot and be resourceful

•         Communication skills both verbal and written
 

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