Diretor de Capital Humano in Sao Paulo, SP, BR at TTEC

Date Posted: 4/5/2018

Job Snapshot

Job Description

Human Capital Director
TTEC (formerly TeleTech) is seeking a Human Capital Director to join our Customer Management Services (CMS) team based in Brazil.
Our Human Capital Team brings significant value and contribution to our company through… always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that TTEC (formerly TeleTech) is the right place to work.
What you’ll be doing : #CD#

Human Capital Directors support assigned business units and leaders to strategically address all of their Human Capital needs. They develop and implement human capital initiatives in support of key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, they establish themselves as an indispensible member of the operational leadership team.
What you’ll bring to us :
  • Understand all key business initiatives and goals for each supported business unit.
  • Deliver human capital solutions to challenges affecting the success of the business.
  • Manage/support a team of Human Capital and Talent Acquisition managers, generalists, and coordinators to deliver outstanding Talent Acquisition and Human Capital services.
  • Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams
  • Monitor and report on progress toward each goal and project.
  • Act as the ultimate point of contact for all escalated (difficult) HC issues.
  • Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.

What skills you’ll need :
  • Bachelor’s Degree
  • Strong understanding of TTEC (formerly TeleTech)'s business, core values, and goals
  • Minimum of 12 years of related experience. Strong knowledge in multiple HR disciplines (compensation and benefits, recruiting, employee relationship, legal, etc.)
  • Proven ability to build relationships of trust with Vice President and Director level leaders. Ability to influence leaders and team members of differing viewpoints to create positive outcomes Strong verbal and written skills
  • Working knowledge of HR systems, compensation strategies, technology, and statistical techniques.
  • Ability to manage multiple, complex, on-going projects
  • Knowledge of business technologies and metrics

Who We Are :

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. #CD#  #CD#We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. #CD# Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC (formerly TeleTech)’s business processes and operations.

  •  #CD#

Do the right thing w Lead Everyday w Seek first to Understand w Reach for Amazing w #CD#Act as one w Live life passionately

 #CD# #CD# #CD# Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).


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