Digital Learning Instructional Designer in Mandaluyong at TTEC

Date Posted: 2/15/2018

Job Snapshot

Job Description

The Digital Learning Instructional Designer role includes understanding the internal and external customer needs and interpreting and transforming them into learning material that serves to onboard and up-skill the employees.
TeleTech’s culture exemplifies an accelerated pace, customer-centric, and collaborative work environment that fosters unlimited opportunities for personal growth and development.
What you’ll be doing : 

Digital Learning (DL) Instructional Designers will conceive, design, develop, and manage the gamification for eLearning and/or virtual training programs and materials utilizing the latest instructional and distribution methods. They will build innovative gamification solutions to best suit the content and audience. They use contemporary methods of adult learning such as social, mobile, experiential and interactive learning to shape e-learning, virtual instructor-led, and blended approach content. DL Instructional Designers are expected to understand the big picture of business performance requirements and tailor the training to meet those needs.
What you’ll bring to us :

  • An individual that will lead every day, lives life passionately, seeks first to understand, acts as one and will do the right thing…. while not being afraid to reach for the amazing! Of course, there are some other requirements too. These include :
  • Background in gamification
  • Excellent computer skills and ability to learn technology quickly
  • Ability to show creative and flexible thinking
  • Instructional Design and training content development experience
  • Background in training/teaching and/or adult learning, preferred
  • Excellent written and oral communication skills; strong technical writing skills in English
  • Knowledge of Adult Learning Theory and instructional design principles
  • Demonstrated commitment to a teamwork environment
  • Ability to manage responsibilities and priorities in a fast-paced and time-critical environment

What skills you’ll need :

  • Experience with building gamification in e-learning
  • Basic Project Management skills
  • Strong Time Management skills
  • Excellent presentation/facilitation skills
  • Strong organizational skills and interpersonal skills in working with a diverse population
  • High customer service orientation
  • Strong attention to detail and desire to follow procedures
  • Experience using e-Learning software such as Storyline 2, preferred
  • Knowledge of Adobe Illustrator, Photoshop, Dreamweaver, preferred
  • Strong analytical skills to review and organize source material

Who We Are :

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

What We Offer :

  • Competitive salary packages, variable incentive bonus plans
  • 100% employer paid HMO coverage for employees
  • Life insurance, wellness programs, onsite clinic
  • Comprehensive health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Shuttles, gym discounts


TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.