Data Center Operations Engineer in Englewood, CO, US at TTEC

Date Posted: 4/21/2018

Job Snapshot

Job Description

Responsibilities include :
  • Work with a dedicated team of Data Center Engineers to support a global data center footprint.
  • Take part in team efforts for migration and consolidation projects.
  • Deploy, setup and maintain enterprise grade hardware from various manufacturers
  • Create and maintain data center documentation; including Cage elevations, rack elevations, physical inventory & cable plants.
  • Perform capacity analysis and planning for Rack Space, Power Distribution and Network Port density.
  • Perform afterhours RFC Implementations
  • Assist with Contact Center site deployments of MDF/IDF build outs.
  • Handle troubleshooting efforts 
  • Install (and remove) racks, shelving, power strips, rails, cable management within data center and labs.
  • Participate in all aspects of Data Center Security (i.e. documentation, implementation, etc.) protocols as dictated by Ttec's operating standards.
  • Handle installation of Data Center compliant cabling and equipment in accordance with industry and company standards and regulations (Cat5e, Cat6, fiber, power, TIA-942).
  • Manage equipment installations and decommissioning projects as needed.
  • Maintain all aspects of Data Center operating documents as it pertains to TeleTech's standard operating procedures.
  • Handle all aspects of coordinating with management, network/voice engineers and vendors to troubleshoot technical issues that arise.
  • Monitor and escalate any HVAC or power systems abnormalities
  • 24 x 7 On Call Support on a rotational basis’

Basic Qualifications :
  • Associates degree in Engineering or related field and/or equivalent work experience
  • Must have hardware troubleshooting skills on server, network & Telco platforms.
  • Must be comfortable working in a Data Center environments including Co-Location and TeleTech owned/leased buildings
  • Advanced understanding of Data Center Best Practice efforts
  • Strong knowledge of MS Visio and Excel
  • Basic understanding of DCIM tools
  • Must have an understanding of server technology and network connectivity requirements.
  • Basic understanding of networking, TCP/IP, VLAN’s, cable topologies
  • Basic understanding of Telco circuitry including DS3, T1, PRI, POTS, Ethernet, MPLS
  • Must have an understanding data center cabling standards, including structured cabling with Fiber and Copper.
  • Basic knowledge of Windows and/or Linux operating systems
  • Basic working knowledge of electrical systems and general electrical theory, including UPS systems and PDU’s
  • Ability to work independently and manage multiple project and priorities
  • Flexibility to work different shifts including nights, weekends and holidays
  • Ability to lift 60-75lbs
  • Excellent written and communication skills

 Preferred Qualifications :
  • Microsoft and/or Cisco certification is a plus
  • CDCTP / CDCDP certification is a plus
  • 2 or more years of experience in related field, or equivalent education. 

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
For more information on the World of Opportunity at Ttec please visit our website at

Notice to external Recruiters and Recruitment Agencies : TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements : TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.