Customer Service Representative (CSR) | Sarnia | English in Sarnia, ON, CA at TTEC

Date Posted: 4/18/2018

Job Snapshot

Job Description

At TTEC, we create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.

What you’ll be doing :

As a full-time customer service representative, you will handle customer interactions and establish a relationship of trust, in an effort to increase their level of satisfaction and confidence. Specifically, you will :

•handle incoming inquiries from our customers in a positive and enthusiastic manner
•actively listen to customers to better understand their needs
•propose products and services that meet their needs
•solve customer issues
•redirect them to someone else for help, if required
•ensure the customer leaves the interaction feeling reassured and impressed

What’s in it for you :

•monthly performance-based bonus programs
•opportunity to build your customer service skills
•potential for advancement within 6 months
•weekly 1 :1 behavioral coaching sessions
•competitive base salary
•paid initial and ongoing training for self-development
•benefits (medical and dental)
•employee discounts with local partners

What you’ll need :

•available full-time from 7 a.m. to midnight, Monday - Sunday
•high-school diploma
•fluency in the English language
•dynamic, passionate and caring
•interested in having a challenging job
•computer savvy
•previous work experience in sales and customer service

Something exceptional is happening at TTEC. Join us and experience it for yourself!


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