Bilingual Customer Service Representative CSR up to $14.50/h | part time in Saint-Jean-sur-Richelieu, Quebec, CA at TTEC

Date Posted: 5/9/2018

Job Snapshot

Job Description

Availability full time is required for a 15-day training and then be available part time (evening and weekends) at least 20hrs/week after summer. Part time starting from September.

TTEC, a global leader in customer experience with 50,000 employees in 80 countries and 5 continents!

We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.

What will your typical day look like?

As a customer service / technical support representative, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.

Specifically, you will :
  • handle incoming inquiries from our customers in a positive and enthusiastic manner
  • actively listen to customers to better understand their needs
  • solve customer issues
  • redirect them to someone else for help, if required
  • ensure the customer leaves the interaction feeling reassured and impressed 

What’s in it for you?

As a customer service / technical support representative you’ll get :
  • salary up to $14.50/h
  • opportunity to build your customer service skills
  • weekly 1 :1 behavioral coaching sessions
  • ongoing support for immediate questions
  • career planning
  • potential for advancement within 6 months
  • monthly performance-based bonus programs
  • paid initial and ongoing training for self-development
  • benefits (medical and dental)
  • employee discounts with local partners
  • expanded social network

What do you have to offer?
You are :
  • bilingual (French / English)
  • dynamic, passionate and caring
  • interested in having a challenging job
  • able to work with minimal supervision
  • computer savvy
  • available full-time from 7 am to midnight during 15-day training and then be available part time (evenings and weekends) at least 20hrs/week after the summer break.

What skills are an asset?
  • high-school diploma or equivalent
  • having previous work experience in technical support

 Something exceptional is happening at TTEC. Join us and experience it for yourself!