Customer Service Representative – English (On-site, Santa Rosa, Laguna)

Pay: ₱24,000–₱27,000 per month, plus 20% night differential
Location: On-site at TTEC Santa Rosa, Robinsons Sta. Rosa, Laguna
Schedule: Full time, 24/7 operations, with shifts and rest days that vary by program
Language: English
Experience: Senior High School graduate or at least 2 years of college completed
Training: Paid training starts on Day 1
Next training class:

• Join the November and December classes waitlist by applying to be the first to get a call should a spot become available.
• Last day to join the next training class: February 22, 2027

Apply in about 5 minutes

The job in 30 seconds

• You help customers solve problems by answering their calls and messages.
• You learn the product, find the answer and explain it clearly.
• You'll report to a Team Lead as part of the Operations department

Not sure yet? Here's a day at TTEC Santa Rosa: https://ow.ly/8OYN5105wny

What you'll do

• Answer incoming calls and messages from customers
• Research each issue and find the answer that fixes it
• Explain products and services in plain, friendly English
• Work with your Team Lead to keep getting better

What you need

• Senior High School diploma, or at least 2 years of college
• Old-curriculum high school graduates: 6 months of customer service or BPO experience
• Comfortable using a computer
• Able to work on-site in Santa Rosa, Laguna

Pay, perks and training

• Pay: ₱24,000–₱27,000 per month, plus 20% night differential
• Training: 3–4 weeks of paid from Day 1 live on-site training and coaching, can vary depending on the account.
• Benefits: Enjoy paid time off, health and wellness options, tuition reimbursement and free access to thousands of online courses to keep learning.
• Growth: Coaching, mentorship and room to be curious, with paths into Team Lead, Training, Workforce Management, Recruitment and more
• Perks: Easy to reach by public transport, a game room and sleeping quarters to recharge, team activities and recognition programs that celebrate great work.

What happens after you apply

1. Online assessment – about 60 minutes, right after you apply
2. Pass it and pick your own screening time
3. Interview – 30-45 minutes, on-site or online
4. Job offer and your training start date will be shared by the recruiters.

Most applicants hear from us the same day, with a one-day hiring process.

Where you'll work

A Great Place to Work® certified workplace in the Philippines.
TTEC Santa Rosa, 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna
Walk-ins welcome to apply in-person Monday to Friday, 10 AM to 4 PM
Photos, directions and reviews on Google Maps: https://ow.ly/bzCh5103n2j

Real questions

• Do I need BPO experience? Not for Senior High School graduates or those with at least 2 years of college. Old-curriculum high school graduates need 6 months of customer service or BPO experience.
• Is this work from home? No. This role is on-site in Santa Rosa.
• Is training paid? Yes, from day one.
• Can I apply in person? Yes! Walk-ins are welcome Monday to Friday, from 10am to 4pm.
• What will my work schedule be? Our recruiters will explain the details during your screening call.

We'll only contact you from @ttec.com official domain. We never charge fees. Ever. Learn about scams here: https://ow.ly/h5zP5103oMk  

Learn more about TTEC, or ask for an accommodation, at TTECjobs.com.