eCommerce Customer Onboarding Representative

Your potential has a place here with TTEC’s award-winning employment experience. As an eCommerce Customer Onboarding Representative working onsite in Plovdiv, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC 
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all! 

What You’ll be Doing

Do you have a passion for empowering businesses to succeed? In this role, you’ll provide support to new  business customers support to become successful in selling for one of the most renowned eCommerce and social media platform. You’ll use your customer service skills and knowledge you’ll gain about the business to guide them through registration, financial registration and setup, shop creation, and how to list their products and services online. You’ll engage these new customers through personalized communications including outbound calls to drive key actions that will help them kick start their success.

During a Typical Day, You’ll

• Provide both reactive and proactive onboarding support for high value new customers on this globally recognized eCommerce social media platform
• Assist business learn how to be successful and support their onboarding into the platform
• Handle incoming customer questions and inquiries and outbound contacts to those businesses either looking to start their online presence or expand it with new opportunities

What You Bring to the Role

• 1 year+ of experience in customer service, outbound sales, account management or customer success roles
• Advanced written and spoken English language skills 
• Goal-oriented with a history of meeting or exceeding performance metrics, including support metrics 
• Demonstrates empathy and composure when managing sensitive seller concerns or time-sensitive issues.
• Skilled in using CRM platforms (e.g., Salesforce, Zendesk) and productivity and simple analytical tools such as Excel or Google Sheets.
• Competency using Microsoft Windows
• Must be a current resident and eligible to work in Bulgaria. This position is currently ineligible for relocation assistance.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And of course, competitive compensation including performance-based bonuses and a healthy benefits package based on your position that could include paid time off, tuition reimbursement, health, and wellness incentives

Visit https://mybenefits.ttec.com/?manual for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.