Team Lead, Service Delivery

Description - External

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Recruiter working onsite in Mohali, you’ll be a part of

creating and delivering amazing customer experiences while you also #experienceTTEC, an

award-winning employment experience and company culture.

Our employees spoke. Our purpose, team, and company culture are amazing, and

our Great Place to Work® certification in India says it all!  

What You'll be Doing

You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face, and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer inbound chats and emails from customers. You'll help your team members every single day to meet their productivity targets, actively understanding customers' needs, and answering questions. 

As a TTEC Customer Experience Champion, You'll Enjoy:

• Fun, talented, and witty teammates 

• Knowledgeable, encouraging, and present leadership 

• Family-friendly environment 

• Free-spirited, theme-based employee events 

• Diverse and community-minded organization 

• Career growth and lots of learning opportunities for aspiring minds 

• And yes…all the competitive pay and benefits you'd expect 

On a typical day, you'll

• Ensure that your team is meeting their productivity and quality targets 

• Resolve queries or concerns that the team might have 

• Effectively lead a high-performing team 
• Achieve high levels of customer delight 

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates, and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following: 

• Computer savvy 

• High school graduate or equivalent 

• Competency using MS Office applications 

• 2 years of experience as a Team Lead in a BPO – Voice Process 

• The passion and drive to make a difference 
• Good understanding of CSAT, NHT, Shrinkage, ASTT.
• Knowledge on Quality Hire, Attrition Rate, FCR, NPS
• Hands-on Coaching, Escalation handling, Agent productivity.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped

companies build engaged, pleased, profitable customer experiences powered by our

combination of humanity and technology. On behalf of many of the world's leading iconic

and hyper-growth brands, we talk, message, text, and video chat with millions of customers

every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will

receive consideration for employment without regard to race, color, religion, sex, sexual

orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that

respects and empowers the cultures and perspectives within our global teams. We aim to

reflect on the communities we serve by not only delivering amazing service and technology,

but also humanity. We make it a point to make sure all our employees feel valued, belong,

and comfortable being their authentic selves at work. As a global company, we know

diversity is our strength because it enables us to view things from different vantage points

and for you to bring value to the table in your own unique way.

#LI-Onsite