Site Director, Service Delivery -Telco

Site Director, Service Delivery -Telco

Your potential has a place here with TTEC’s award-winning employment experience. As Site Director - Telco, working on-site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work® certification in Mexico says it all! 

What You’ll be Doing

We are seeking a Site Director - Telco to lead our team at our Mexico City location. This is a full-time, on-site role responsible for overseeing all site operations, managing and motivating teams, and ensuring the delivery of key performance indicators (KPIs). The Site Director will also focus on maintaining customer satisfaction, fostering operational excellence, and collaborating with the leadership team to execute strategic initiatives. In this role, you will be an advocate for TTEC’s values, representing the organization’s commitment to innovation, employee engagement, and meeting client goals.

During a Typical Day, You’ll

• Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met 

• Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information 

• Improve the key success metrics associated with goals. These include: 

• Forecasting accuracy 

• Revenue and margin goals 

• Client, customer, and Employee satisfaction scores 

• Call volume projections 

• Contractual bonus goals 

• Contractual client metric goals 

What You Bring to the Role

• Strong leadership and team management skills, with experience in guiding large-scale teams.
• Expertise in operational management, process improvement, and performance optimization.
• Proficiency in project management, strategic planning, and KPI analysis.
• Exceptional communication and interpersonal skills to engage with stakeholders at all levels.
• Problem-solving and decision-making abilities in a fast-paced and dynamic environment.
• Familiarity with the telecommunications industry is a plus.
• Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.
• Fluency in English and Spanish is highly desirable.

What You Can Expect - Update based on country

• Supportive of your career and professional development 

• An inclusive culture and community minded organization where giving back is encouraged 

• A global team of curious lifelong learners guided by our company values 

• Ask us about our paid time off (PTO) and wellness and healthcare benefits 

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

Visit https://mybenefits.ttec.com/ for more information. 

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. 

About TTEC
Our TTEC is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.