Systems Software Senior Engineer

Your potential has a place here with TTEC’s award-winning employment experience.As a Senior Enterprise Integration Engineer working hybrid in Hyderabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

What You’ll Do –

Design and implement integrations across SaaS, on‑prem, and cloud platforms using a mix of batch, near‑real‑time, and asynchronous patterns.

Build and support file-based integrations using SFTP/FTPS, including encryption, compression, scheduling, and reconciliation.

Develop API-based integrations using REST and SOAP, including authentication, pagination, rate limiting, and error handling.

Implement data mapping and transformation logic, ensuring data quality, validation, and schema alignment across systems.

Leverage SQL to analyze source and target data, validate integration results, and diagnose production issues.

Use integration platforms and middleware (such as iPaaS solutions) to orchestrate workflows, transformations, and routing logic.

Design integrations with strong operational characteristics, including logging, monitoring, alerting, retries, and idempotency.

Create and maintain technical documentation such as interface specifications, data mappings, support runbooks, and operational procedures.

Partner with architects, product owners, security, infrastructure, and functional teams to deliver scalable integration solutions.

You'll report to Senior Manager

During a Typical Day, You’ll

This role distinguishes between a core technical bar (what is required on day one) and a growth bar (how the role expands impact over time).

Core Technical Bar:
Design, build, and support production-grade integrations across multiple systems and platforms.
Implement secure and reliable data movement using file-based, API-based, and message-driven patterns.
Troubleshoot data, transport, and transformation issues across systems using logs, metrics, and SQL queries.
Own integrations through their full lifecycle, including deployment, monitoring, and incident response.

Growth Bar:
Act as a technical owner for enterprise integration patterns, standards, and operational practices.
Define and evolve reusable integration components, templates, and reference architectures.
Improve reliability, observability, and supportability across the integration landscape.
Mentor other engineers and influence architectural decisions to scale integration capability.

What You Bring to the Role

Solid experience building and supporting integrations in enterprise environments with multiple upstream and downstream systems.

Hands-on experience with enterprise data movement, including secure file transfers (SFTP/FTPS), API integrations, and batch processing.

Strong SQL skills for data validation, reconciliation, and troubleshooting across systems.

Experience working with integration platforms, middleware, or custom integration solutions.

Proven ability to diagnose and resolve cross-platform issues involving data, transport, timing, and transformation.

Strong ownership mindset, with the ability to clearly communicate technical issues, risks, and tradeoffs to diverse stakeholders.

Nice to Have Qualifications

Experience with Boomi or other iPaaS platforms.

Experience integrating HR, payroll, workforce management, or other enterprise business systems.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid