Senior Consultant, Process Improvement

Your potential has a place here with TTEC’s award-winning employment experience.As a Senior Consultant, Process Improvement working hybrid in Hyderabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

What You’ll Do –

Enterprise Transformation & Portfolio Alignment

• Collaborate with the Global VP of Transformation/LPM to develop and maintain a prioritized portfolio of improvement initiatives aligned to strategic objectives and OKRs.
• Apply LSS within an Agile or Lean portfolio context, ensuring initiatives are right‑sized, flow through the portfolio Kanban, and deliver incremental value.
• Facilitate value stream mapping, bottleneck analysis, and throughput optimization across business and technology domains.

Operational Excellence & Continuous Improvement

• Lead high impact DMAIC/DMADV projects from charter to control, using statistical methods and data visualization to quantify baselines, measure impact, and sustain gains.
• Standardize processes and controls; implement Poka‑Yoke, 5S, SMED, and visual management where applicable.

Change Leadership & Stakeholder Engagement

• Partner with SVPs/VPs/Directors to identify opportunities, frame business cases, and secure sponsorship; drive adoption through structured change management.
• Translate improvement insights into actionable roadmaps; facilitate workshops (Kaizen, A3 thinking, fishbone, hypothesis-driven problem solving).

Data-Driven Decision Making

• Define and track KPIs, leading/lagging indicators, and control plans; build dashboards and cadences that sustain improvements post‑implementation.
• Use statistical analysis (e.g., hypothesis testing, regression, DOE, capability analysis) to validate root causes and solutions.

Agile Transformation Integration

• Work with Agile Coaches, RTEs, Product Management, and Finance to align CI work with Program Increments, PI Objectives, and Lean Budget Guardrails.
• Improve flow metrics (cycle time, WIP, throughput, predictability), reduce handoffs, and optimize value delivery across teams of teams.

You'll report to Senior Manager

During a Typical Day, You’ll

Change Leadership & Stakeholder Engagement

• Partner with SVPs/VPs/Directors to identify opportunities, frame business cases, and secure sponsorship; drive adoption through structured change management.
• Translate improvement insights into actionable roadmaps; facilitate workshops (Kaizen, A3 thinking, fishbone, hypothesis-driven problem solving).

Data-Driven Decision Making

• Define and track KPIs, leading/lagging indicators, and control plans; build dashboards and cadences that sustain improvements post‑implementation.
• Use statistical analysis (e.g., hypothesis testing, regression, DOE, capability analysis) to validate root causes and solutions.

Agile Transformation Integration

• Work with Agile Coaches, RTEs, Product Management, and Finance to align CI work with Program Increments, PI Objectives, and Lean Budget Guardrails.

Improve flow metrics (cycle time, WIP, throughput, predictability), reduce handoffs, and optimize value delivery across teams of teams

What You Bring to the Role

·Lean Six Sigma Black Belt (from a recognized certifying body) with 5–8+ years leading cross-functional process improvement initiatives.

·Demonstrated success delivering hard-dollar savings and measurable performance uplift in complex, multi-stakeholder environments.

·Strong command of DMAIC/DMADV, value stream mapping, and statistical analysis (Minitab, JMP, or equivalent).

·Experience working within Agile/Lean Portfolio environments; familiarity with Scrum and Kanban practices.

·Exceptional facilitation, executive communication, and stakeholder influence skills.

What You Can Expect

·Lean Six Sigma Black Belt (from a recognized certifying body) with 5–8+ years leading cross-functional process improvement initiatives.

·Demonstrated success delivering hard-dollar savings and measurable performance uplift in complex, multi-stakeholder environments.

·Strong command of DMAIC/DMADV, value stream mapping, and statistical analysis (Minitab, JMP, or equivalent).

·Experience working within Agile/Lean Portfolio environments; familiarity with Scrum and Kanban practices.

·Exceptional facilitation, executive communication, and stakeholder influence skills.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid