Senior Automation Developer

Your potential has a place here with TTEC’s award-winning employment experience.As a Senior Automation Developer working onsite in Hyderabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

What You’ll Do -
Design and implement scalable, AI-driven chatbot solutions using Dialogflow CX, MS Copilot Studio, and cloud platforms, integrating with APIs and automating tasks through RPA. Collaborate cross-functionally, ensure code quality, mentor team members, and drive continuous innovation in conversational AI.

You'll report to Senior Manager, Automation Development

During a Typical Day, You’ll

·Design, develop, and maintain conversational AI solutions using Dialogflow CX, MS Copilot Studio and CCAI.

·Collaborate with cross-functional teams to gather requirements and implement chatbots that enhance user experience.

·Leverage AI and machine learning techniques to improve chatbot accuracy and eƯiciency.

·Implement cloud-based solutions and architecture for chatbot deployment and scalability on platforms such as AWS, Azure, or GCP.

·Develop RPA solutions to automate repetitive tasks and enhance chatbot functionality.

·Write clean, scalable, and eƯicient code in scripting languages such as Python,Node.JS, Java…etc

·Integrate chatbots with various APIs and third-party services to extend functionality.

·Conduct thorough testing and debugging to ensure optimal performance and user satisfaction.

·Stay updated with the latest trends and technologies in chatbot development and AI.

·Providing mentorship and guidance to junior team members to foster their professional growth and development

·Conducting thorough architectural reviews/Coding standards to ensure alignment with best practices and project requirements.

·Engaging in productive discussions with stakeholders to provide updates, and ensure alignment with project goals

·Problem Solving, identifying issues and developing creative solutions

What You Bring to the Role

·Bachelor’s degree in computer science, Software Engineering, or a related field.

·8+ years of experience in chatbot development and conversational AI.

·Proficiency in MS Copilot Studio, Dialogflow CX, and CCAI & RPA tools like Power Automate Desktop/Cloud.etc

·Strong knowledge of scripting/Programming languages, particularly Python, Node.js, Java. Etc

·Experience with natural language processing (NLP) and machine learning frameworks.

·Excellent problem-solving skills and attention to detail.

·Strong communication and teamwork abilities.

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Onsite