Manager, Systems Software Engineering
Job Details:
Position Title: Ask Now Principal Engineer
Location: Hyderabad
Duration: Permanent
What you’ll be doing:
Meet with business stakeholders and other technical team members to gather, analyze and translate development requirements.
Participate and take lead in the discovery, planning and implementation of projects and/or issues. Meet with business partners to understand client needs and make recommendations for technical solutions.
This position has the authority to create, modify and architect programs to maintain and/or enhance current business operations using current Change Procedures. Provide a leadership role on large/complex projects and/or issues. Establish and recommend policies on system use and services.
Maintain and support ServiceNow operational functions
Work with a diverse customer base of internal clients to develop processes and solutions that increase and enhance productivity
Use scripting tools & ServiceNow functionality to create scripts and automate tasks
Develop with an understanding of implication of performance, security and best practices for coding and code structure
Perform technical validation and testing to ensure requirements are satisfied with sample data
Recommend improvements or changes to technical and functional designs where appropriate
Load, manipulate and maintain data between ServiceNow and other systems; perform scheduled cloning operations
Perform regular data audits and resolve identified issues
Repair and recover from hardware or software failures; coordinate and communicate with impacted user groups
Escalate to vendor for defect and incident resolution as required
Attain quarterly and annual objectives assigned by management.
What skills you’ll need:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
An experienced professional who possesses a comprehensive knowledge of IT Service Management best practices and procedures, along with project and people management experience
5-7 years of experience as a ServiceNow Developer
Strong verbal and written skills
Strong analytical and problem solving skills
The ability to work well with people from many different disciplines with varying degrees of technical experience.
The ability to adapt to a dynamic, rapidly changing business and technical environment.
System/Process Automation (Orchestration) experience
Experience with ServiceNow Integrations with third party applications
Understanding of ITIL processes and how they are implemented in Service Now
Experience with working or developing in one or more of the following: JavaScript, CSS, AJAX, HTML or HTML 5
ServiceNow Certified Application Developer is a plus
ITIL certification is a plus
Required Knowledge:
Implements and supports full life-cycle integrations
Incident Management
Problem Management
Change Management
Request Fulfillment/ Service Catalog/ Service Request
Knowledge Management
Configuration Management/CMDB
Software Asset Management
Demand Management
Service Level Management
Service Reporting
Release Management
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
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