Learning & Development Administrator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.” to "Your potential has a place here with TTEC’s award-winning employment experience.

As a Learning & Development Administrator working in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process.The L&D Administrator also manages training logistics for their assigned Site. L&D Administrators work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs.

An L&D Administrator is responsible for facilitating First Day Office (FDO) sessions for all new hire employees as well as any pre- and post-administrative tasks involving the FDO.

During a Typical Day, You’ll

• Use systems such as Learning Technology System, Learning Technology Solutions (LTS), and Room Booking System (RBS)
• Use tools such as Oracle iProcurement, SharePoint, and TextRecruit.
• Collect and organize all relevant evidence, reports and documentation necessary for the disciplinary hearing, ensuring accuracy and compliance with company policies and legal requirements.
• Schedule and coordinate disciplinary hearings with the parties involved, ensuring timely notification and proper logistics. Maintain confidentiality throughout the process.

What You Bring to the Role Update: no more than 7 bullet points of MUST HAVE (no preferences)

•  Great interpersonal skills in dealing with a diverse population
•  Open, honest, and empathetic manner when dealing with people
•  High customer service orientation
•  Ability to respect and ensure strict confidentiality of customer data
• Demonstrates multi-tasking capability and proven success in fast paced environment
• Strong attention to detail and desire to follow procedures
• Strong verbal and written communication skills
• Proficient in English, both written and verbal
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
• Reporting skills
• Resilience and the ability to adapt to change when the business calls for it

Preferred Qualifications

·Knowledge of the call center business

·Basic LMS knowledge and experience

·Call center experience in a training environment

·Advanced knowledge of MS Office (Excel, Outlook, PowerPoint)

·Background with Human Capital services, handling employee relations, or any similar responsibility

·Experience with recruitment and new hire onboarding

What You Can Expect -

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.hellottecbenefits.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.