Talent Acquisition Content Marketing Creator

Responsibilities

Talent Acquisition Leadership

·Lead full-cycle recruitment delivery across high-volume hiring programs and corporate hiring needs.

·Develop and execute strategic recruiting plans aligned with workforce forecasts, business priorities, and service level expectations.

·Partner with Operations leaders and HR Business Partners to understand workforce demand, talent gaps, and hiring priorities.

·Oversee recruiter performance, productivity, and funnel health to ensure hiring performance metrics are met.

·Ensure consistent execution of recruiting processes, assessments, and compliance standards.

·Support workforce ramp planning, surge hiring, and critical staffing initiatives.

Candidate Engagement & Experience

·Design, implement, and manage candidate engagement strategies that improve application conversion, attendance, and offer acceptance rates.

·Oversee multi‑channel candidate communications including email, SMS, phone outreach, social engagement, and CRM workflows.

·Lead virtual and onsite hiring events, open houses, and recruitment marketing initiatives.

·Continuously evaluate and enhance the end‑to‑end candidate journey to reduce drop‑off and improve satisfaction

·Monitor candidate satisfaction metrics and drive improvements based on insights and feedback.

Recruitment Marketing & Employer Branding

·Partner with Marketing and HR teams to strengthen employer branding initiatives across digital and local markets.

·Develop targeted recruitment campaigns leveraging job boards, social media, referral programs, and community partnerships.

·Support local market engagement strategies to attract talent in competitive labor markets.

·Enhance the company’s brand visibility through hiring events, strategic partnerships, and community outreach activities.

Operational Excellence & Analytics

·Analyze recruiting funnel metrics, conversion ratios, and sourcing effectiveness to identify optimization opportunities.

·Maintain reporting related to:

oTime-to-fill

oInterview show rates

oOffer acceptance

oCandidate pipeline health

oSource effectiveness

oHiring event outcomes

·Leverage ATS and CRM technologies to automate and optimize candidate engagement workflows.

·Ensure all recruiting operations align with company policies, employment laws, and compliance requirements.

Leadership & Collaboration

·Coach and develop recruiters and recruiting coordinators to elevate performance and candidate experience delivery.

·Foster strong cross‑functional partnerships with: Operations

oHR

oWorkforce Management

oLearning & Development

oMarketing

·Serve as a strategic advisor on talent market trends and hiring challenges.

Education

• Bachelor’s degree in Human Resources, Business, or related field; equivalent experience considered.

Experience

·6+ years of progressive experience in talent acquisition, talent engagement, or high‑volume recruiting leadership.

·Experience in BPO, contact center, retail, hospitality, or similarly fast-paced operational environments preferred.

Skills

·Proven ability to lead in a fast‑paced, metrics‑driven environment supporting high-volume hiring operations.

·Strong communication, relationship‑building, and stakeholder management skills.

·Demonstrated ability to engage and influence candidates across multiple channels

·Excellent organizational and time‑management capabilities.

·Proficiency with ATS, CRM, and scheduling tools.

·Ability to support both virtual and onsite recruiting events as needed.

·Flexibility to adjust work schedule based on hiring demand.

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.