Lead Specialist, Learning Innovation & Technology

Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Specialist, Learning Innovation & Technology working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

*if certified in country, use this paragraph and update Country in Red otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in says it all!

What you’ll be doing:

Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You’ll conceptualize and successfully implement curricula for sustained business growth. You’ll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you’ll communicates with external clients to align on training needs and results.

You'll report to Senior Manager, Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experiences for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy, and TTEC Engage, our delivery center of excellence. Founded in 1982, our 55,000+ employees operate on six continents and live by a set of customer[1]focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Our global Learning Strategy, Innovation & Technology (LSIT) team is seeking a passionate and forward-thinking Lead Specialist, Learning Innovation & Technology - Skills Intelligence to help us build the future of talent at TTEC. This role will be instrumental in designing and deploying a unified skills framework that powers smarter learning, internal mobility, performance management, and workforce planning across the employee lifecycle. You’ll collaborate with cross-functional teams across HR, Talent, IT, and Operations to embed skills intelligence into our systems, processes, and culture—driving agility, growth, and data-driven talent decisions.

During a Typical Day, You’ll

✔ Define and maintain a dynamic skills taxonomy and work ontology across the organization

✔ Create and manage living role profiles based on tasks, skills, and evolving capabilities

✔ Integrate skills intelligence across HR technologies (LMS, ATS, HRIS, talent marketplaces)

✔ Partner with analytics teams to generate dashboards and insights from skills data

✔ Enable personalized learning journeys based on skill gaps and career aspirations

✔ Support internal mobility by matching employees to roles and gigs via skill profiles

✔ Map skills to business outcomes and OKRs to drive strategic workforce planning

✔ Establish governance for skills data, including ownership, ethics, and update cycles

✔ Pilot and scale use cases such as upskilling, succession planning, and gig work

✔ Facilitate a cross-functional learning cohort to drive adoption and continuous improvement

What You Bring to the Role

✔ Bachelor’s degree in HR, Organizational Development, Learning Technology, or related field

✔ 4+ years of experience in talent development, workforce planning, or HR technology

✔ Strong understanding of skills-based talent frameworks and work architecture

✔ Experience with HR systems (LMS, ATS, HRIS) and their integration via APIs or middleware

✔ Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)

✔ Familiarity with skills platforms, talent marketplaces, or work intelligence tools

✔ Knowledge of agile methodologies and iterative design approaches

✔ Experience in consulting, BPO, or other complex, matrixed organizations is a strong plus

Behavioral Skills You’ll Need:

✔ Strategic thinker with a systems mindset and strong execution skills

✔ Excellent collaboration and stakeholder engagement across functions and levels

✔ Strong communication skills, both verbal and written

✔ High attention to detail and commitment to data integrity

✔ Proactive, curious, and adaptable in a fast-changing environment

✔ Comfortable navigating ambiguity and driving clarity through structure

✔ Passion for innovation in talent development and the future of work

Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information.

The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

LI-Remote