Supervisor, Sales Effectiveness & Enablement

Supervisor, Sales Effectiveness & Enablement

Learning and Development

our potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Supervisor working onsite in Maadi, Cairo, you’ll be a part of bringing humanity to business. #experienceTTEC 

What You’ll be Doing 
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you’ll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You’ll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals. 

You’ll report to Learning & Development. In this role, you’ll impact your team and learners through managing the training programs.

The role of the RevGen learning and development team is to scale valuable output and consistently improve sales results at all levels by planning, coordinating, and directing learning, knowledge, change, and performance management activities in pursuit of greater seller success, leading to better margins and revenue growth.

During a Typical Day, You’ll 

·Interview, hire and lead a team of Sales Effectiveness & Enablement Specialists, using SMART goaling for mentoring and coaching of team members.

·Support the onboarding of new sellers, ensuring confidence and value addition to their Line of Business and the organization.

·Utilize the ADDIE model to analyze, design, develop, implement, and evaluate sales learning programs for new hires and experienced sellers.

·Collaborate with sales operation leaders to develop a comprehensive continuing education sales training program for all levels within the organization.

·Coordinate onboarding of new sellers by liaising with various departments and teams.

·Manage multiple sales learning initiatives to maximize the value of learning deliverables, including tracking and change management tasks.

·Select appropriate instructional methods and manage sales learning tools to ensure continual improvement and enhancement for sellers.

What You Bring to the Role

·The preferred candidate will hold an associate degree in a related field

·Three to five years related experience, or equivalent combination of education and experience.

The preferred candidate has noteworthy experience in the following areas:

·Working in a similar position within the human resources, sales training, and/or employee development field

·Training and platform skills encompassing analysis, design, development, implementation, and evaluation

·Extensive knowledge of an inside sales or contact center sales organization

·Performance evaluation, coaching, and counseling for improvement

·Systems and business process skills

·Functional knowledge of the Microsoft 365 Suite: Word, Excel, PowerPoint, Teams, SharePoint, etc. or Google Workspace including Docs, Sheets, Drive, Chat, Calendar, Meet, etc.

·Learning Management Systems and Sales Enablement tools and practices

·Blooms Taxonomy or other related action-oriented learning outcome tools

What You Can Expect 

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.