Senior Digital Designer & UX/UI Specialist

Senior Digital Designer & UX/UI Specialist

As a Senior Digital-First Designer working hybrid in Bogotá, Colombia, you’ll be a part of the marketing department of TTEC. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all! #experienceTTEC.

As a Digital-First Senior Designer on the Marketing team, you will play a key role in two areas: translating business information into compelling visual products that support our go-to-market, executive communications, and brand initiatives, and leading the creation and evolution of web assets and experiences across TTEC’s ecosystem of brands (Percepta, TTEC & TTEC Digital).

This hybrid role sits between UX/UI, visual creativity, and brand design, with a strong focus on delivering high-performing, visually compelling, and user-centered web experiences. You will drive innovation across TTEC and Percepta's websites, exploring and applying new approaches in interactivity, multimedia, design systems, and AI-enabled experiences that elevate campaign effectiveness and web engagement. You will act as the primary design leader on the PERCEPTA brand department, crafting its communications and digital presence, while serving as the UX/UI leader across the TTEC web ecosystem.

You will also contribute to the development of presentations, business communications, and information-rich marketing assets for PERCEPTA, applying strong storytelling, information design, and visual communication principles to simplify complex concepts and improve audience understanding. Strong understanding of modern web design principles, information architecture, responsive design, HTML fundamentals, and real-time prototyping tools such as Figma and Webflow is essential.

A significant part of the role involves partnering closely with content, marketing, and implementation teams to continuously improve the user experience, visual quality, and performance of our web channels. This includes designing and refining site architecture, wireframes and templates, navigation systems, landing pages, user journeys, campaign experiences, and digital assets that keep our brands modern, cohesive, and effective. You will be expected to think beyond aesthetics, helping teams shape narratives, simplify complexity, and transform business challenges into effective communication and digital experience elements.

What you will do:

Digital ideation: Bring fresh ideas for worldwide leader brands in the customer experience market, creating exciting opportunities for new thinking, research & interaction in the digital field. Seek to implement the most innovative tools on TTEC's web channels in terms of user experience, animation components, and graphic resources that capture the audience's attention and transform it into conversion and outcomes. Develop engaging UI and interaction designs, incorporating thoughtful data visualization and visual elements that improve comprehension and drive user engagement. Test, measure, and refine digital assets, web experiences, and visual solutions to optimize performance and effectiveness. Create low- and high-fidelity wireframes, prototypes, and experience concepts that support decision-making and accelerate implementation.

Creative execution: Lead the development of design elements, presentations, sales materials, and other high-visibility corporate and marketing documents. Facilitate stakeholder discussions to define requirements, challenge assumptions, and align creative solutions with business objectives. Present design rationales and creative recommendations to stakeholders, to produce effective visual communications.

Project management: Independently manage medium- to large-scale design initiatives from concept through final delivery. Provide strategic recommendations on content structure, storytelling approaches, and visual frameworks that improve communication effectiveness in our web channels and communications. Exercise judgment when balancing business priorities, stakeholder expectations, timelines, and creative quality.

Cross-department collaboration: Partner directly with marketing leaders, product teams, subject matter experts, and senior stakeholders to transform complex ideas into clear and engaging visual communications. Analyze, reorganize, and synthesize large volumes of information to improve clarity, narrative flow, and audience comprehension.

Brand & creative management: Ensure consistency with brand standards while identifying opportunities to evolve and elevate visual systems, design patterns and communication approaches. Present design rationale and recommendations confidently to stakeholders and incorporate feedback effectively for highly efficient products. Identify opportunities to improve workflows, presentation standards, templates, and design processes.

What you bring:

Tech Skills:

·Bachelor’s degree in Graphic Design, Digital Design, UX/UI, or a related field.

·Proficiency in English at a bilingual conversational level is a MUST-HAVE. All work is carried out alongside a global team of marketing professionals across several countries.

·6+ years of experience in graphic and digital design, with a strong focus on web-based environments.

·Strong understanding of UX/UI principles, responsive design, and user-centered methodologies.

·A strong portfolio that showcases creativity, attention to detail, design thinking, excellent graphic quality and a wide range of design styles.

·Expert-level proficiency in digital design tools, including Figma, Photoshop, Illustrator. Proficiency in the Microsoft Office suite of tools (Word, Powerpoint). Desired knowledge in Webflow.

·Desired proficiency in AI-tools aimed at UX/UI development / prototyping and innovation.

·Working knowledge of HTML, CSS, and modern layout frameworks to effectively collaborate with development teams and ensure design feasibility.

·Experience designing and optimizing websites, landing pages, microsites, and interactive web components for B2B audiences.

·Familiarity with design systems and component libraries to ensure consistency and scalability across digital assets.

·Awareness of accessibility standards (WCAG) and best practices for inclusive digital design.

·Bonus points for experience in interactive design, motion graphics, basic video production.

Soft Skills:

·Critical thinking to understand, reorganize, simplify, conceptualize, and visualize information more effectively in digital environments.

·Ability to lead the creative team in the development or iteration of digital innovations, and present design concepts clearly and effectively.

·Ability to work independently and collaboratively with a global team in a fast-paced environment.

·Strong time management skills, with the ability to prioritize and meet deadlines.

What You Can Expect:

·Excellent compensation (above standard) & indefinite contract.

·Great work/life balance: hybrid routine, regular office shift.

·A company supportive of your career and professional development.

·Paid time off (PTO) and wellness and healthcare benefits (prepaid medicine).

·A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

·This position is eligible to participate in an annual incentive program.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI - Hybrid