Vice President, Sales Leadership, APAC

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Sales Leader, APAC to lead our sales organisation across Asia Pacific. Anchored by our robust professional and managed services, this Australia-based role drives growth across our expanding portfolio of CX transformation, CCaaS, AI, cloud, data and CRM modernisation solutions.

Reporting to the Sales Leader, EMEA & APAC, the Sales Leader, APAC will oversee a team responsible for driving new client acquisition and existing client revenue growth, with a particular focus on TTEC Digital’s strategic partnerships with AWS, Microsoft and Google, alongside our wider partner ecosystem including Cisco/Webex, Genesys, NiCE, Talkdesk, Zoom, Five9, Salesforce, ServiceNow, Zendesk, Pega Systems and others.

This leader will collaborate closely with TTEC Digital’s professional services, delivery, operations and partner teams in APAC, working as one team with our EMEA colleagues, to guide clients from early opportunity through solutioning, contracting and long-term success. You will represent the full breadth of our consulting, implementation, integration and managed services capabilities, ensuring that clients clearly understand how modern CX technology can transform their customer and employee experience outcomes.

What You Will Be Doing

• Leading and developing a high-performing APAC sales team, and acting as executive sponsor on the region’s largest strategic pursuits
• As an individual contributor, carrying your own personal ‘Booking’ target.
• Owning the APAC go-to-market strategy and sales plan, and executing it as TTEC Digital resets and grows its business in ANZ and across the wider region
• Driving bookings, revenue and gross margin expansion across TTEC Digital’s CX, CCaaS, AI, cloud, data, CRM and managed services portfolio, with accountability for APAC regional results
• Building executive-level relationships with AWS, Microsoft and Google leadership across APAC (joint business plans, co-sell and co-marketing activity, and partner programmes), while maintaining productive relationships across our wider partner ecosystem
• Ensuring excellence in pipeline creation, forecasting, sales discipline and account strategy to achieve and exceed the team’s regional targets
• Collaborating deeply with professional services, delivery, operational leaders and cross-functional TTEC teams across APAC and EMEA to ensure a cohesive go-to-market motion and world-class client outcomes
• Maintaining a strong understanding of emerging trends across CX, AI, digital channels, analytics, workforce engagement and CCaaS transformations, and providing industry thought leadership and competitive insights

What You Bring to the Role

• 10+ years of enterprise sales and sales leadership experience selling PaaS, CX/CCaaS platforms and/or AI professional/managed services, including leading senior sales teams
• Proven success building and growing business in Australia, New Zealand and the wider APAC market, with a strong local network
• Deep experience working with AWS, Microsoft and/or Google partner ecosystems, including co-sell motions
• Proven ability to develop, influence and grow C-suite and senior executive relationships within large enterprise environments, with strong presentation, negotiation and executive communication skills
• Demonstrated success in winning and expanding multi-year, multi-million-dollar strategic transformation deals, and in developing go-to-market strategies, sales plans and growth frameworks for cloud and digital transformation portfolios
• Expertise or familiarity with leading CX and CCaaS platforms (e.g. AWS, Microsoft, Google, Cisco/Webex, Genesys, NICE, Talkdesk, Zoom, Five9, Salesforce, ServiceNow, Zendesk, Pega, etc.)
• Based in Australia with full working rights and able to travel across APAC; bachelor’s degree preferred

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centres of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centred around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.