Lead Consultant- Learning & Development

Role Summary

As a core member of the Global Leadership Development team, you will design and facilitate leadership development programs across regions at scale. This role requires a seasoned leadership development professional with expertise in solution design, strong facilitation skills (virtual and in-person), and a deep understanding of leadership practices, theories, and emerging trends including AI in leadership.

Key Responsibilities

• Leadership Development Solutions
  Partner with business leaders to understand needs and design targeted development solutions.
  You will translate leadership challenges into practical learning experiences that drive performance and growth.
• Stakeholder Management
  Build trusted relationships with senior stakeholders across regions, guiding them through the full leadership development journey.
  You’ll act as a strategic advisor, ensuring alignment between leadership goals and development initiatives.
• Program Design & Implementation
  Design and deliver short- and long-term leadership interventions, including workshops, coaching, and team development experiences.
  You’ll create scalable, high-impact programs tailored to team and organizational objectives.
• Facilitation
  Lead high-impact sessions on leadership and behavioral skills in both virtual and in-person formats.
  You’ll bring energy and expertise to every session, creating engaging learning environments for diverse audiences.
• Project Management
  Manage end-to-end program execution, ensuring alignment, communication, and timely delivery across stakeholders.
  You’ll oversee timelines, resources, and coordination to ensure smooth delivery and measurable outcomes.
• Assessment & Evaluation
  Develop and apply assessment tools to measure program effectiveness. Use data insights to drive continuous improvement.
  You’ll monitor impact and use analytics to refine and enhance future learning strategies.
• Facilitator Development
  Support and coach new facilitators to enhance delivery quality and consistency.
  You’ll mentor others to uphold high standards and continuously improve facilitation practices.
• Thought Leadership
  Stay current on leadership trends and innovations, especially in AI-enabled learning, and integrate them into program design.
  You’ll contribute fresh ideas and insights to keep our leadership development approach future-ready.

What You Bring

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field
• 5–7 years of experience in leadership development, with a proven track record in global program design and delivery
• Strong grasp of leadership theories, adult learning principles, and coaching methodologies
• Exceptional facilitation skills in both virtual and in-person settings (certifications preferred)
• Experience working with and supporting leaders globally and supporting diverse cultures.
• Ability to influence and engage senior leaders and stakeholders
• Excellent communication and presentation skills, adaptable across audiences
• Proficiency with learning platforms (e.g., LMS) and digital tools
• Strong analytical skills to assess impact and report outcomes

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.