Requirements

What's required for your role
with TTEC at home

We think you’re going to love working from home with TTEC. Our award-winning TTEC At Home program is a great place to avoid the commute and work in a safe and comfortable environment – your own home!

We do have a few steps and minimum requirements like passing our Initial Systems Assessment (fancy term for checking if “your computer set up is compatible with ours”). We’ll go through the steps together and you’ll be on your way to finding out how compatible your computer is with our systems in no time…and if we find that you’re not compatible at any time during the tech checks, we are here to help you find ways to become compatible with our system.

There may be a chance that additional hardware is required after you go through these tech checks – if that’s the case, please do know that you’ll be responsible for obtaining the equipment.

IMPORTANT NOTE

If you have a Windows-based computer, let's get started!

Apple or Chromebook user? So sorry - we're not compatible.

Windows-Based Computer Requirements

SSD Minimum Requirements
Computer Type
  • Intel or AMD PC
  • NOT MAC OR TABLET
RAM
  • 6.0 GB installed memory
  • 4.0 GB available/usable (x64 supported only)
Processor Speed
  • CPU cores: 2 with a speed of 2.0 GHz
  • Or CPU cores: 4 with a speed of 1.6 GHz
Logical Processsor Cores 4
How to check your
logical processors?
Hard Drive
  • 8 GB free on C: drive for TTEC at home technology platform applications
USB Ports
  • 3 free or
  • 2 (ONLY if the USB ports are on separate sides, NOT next to each other on the same side of the computer)
    • One for the headset
    • One for the TT2Go USB drive **No other device can be plugged next to the TT2Go USB drive
Monitor
  • Supporting a resolution of 1024 x 768, with a 32-bit display adapter
Dual Monitors
  • Not supported
Sound

Options:

  • Standard full duplex on-board sound system
  • VoIP USB Headset that supports Skype and/or Cisco – USB 2.0
Ethernet Port
  • Built-in ethernet connection
  • External USB or other external type ports not supported
BIOS
  • UEFI support required
SRW Minimum Requirements
Computer Type
  • Intel or AMD PC
  • NOT MAC OR TABLET
RAM
  • 6.0 GB installed memory
  • 4.0 GB available/usable
Processor Speed
  • CPU cores: 2 with a speed of 1.6 GHz
Logical Processsor Cores 4
How to check your
logical processors?
Hard Drive
  • 5 GB free on C: drive for Secure Remote Worker & applications
USB Ports
  • 1 free for a USB headset. Only under the assumption that keyboard & mouse are already in use on other available USB ports
Monitor
  • Supporting a resolution of 1024 x 768, with a 32-bit display adapter
Dual Monitors
  • Dual monitors supported as long as Internet connection speed is medium or high per thresholds below
Sound

Options:

  • Standard full duplex on-board sound system
  • VoIP USB Headset that supports Skype and/or Cisco – USB 2.0
Ethernet Port
  • Built-in ethernet connection
  • External USB or other external type ports not supported
BIOS
  • UEFI not required
Recommended
Computer Type
  • Intel or AMD PC
  • NOT MAC OR TABLET
RAM
  • 8.0 GB installed memory
  • 7.2 GB available/usable
Processor Speed
  • 3.0 GHz
  • CPU cores: 4
Logical Processsor Cores 8
How to check your
logical processors?
Hard Drive
  • 30 GB free on C: drive for TTEC at home technology platform applications
  • SSD or hybrid SSD drive
USB Ports
  • 3 free or more
    • One for the headset
    • One for the TT2Go USB drive **No other device can be plugged next to the TT2Go USB drive
Monitor
  • 20-22 inches or larger (Supporting a resolution of 1920 x 1080, with a 32-bit display adapter)
Dual Monitors
  • Dual monitors supported as long as Internet connection speed is medium or high per thresholds below
  • No TV equipment supported as second monitor
  • No USB video adapters supported
Sound

Options:

  • VoIP Business class USB Headset. USB 3.0 that supports Skype and/or Cisco
Ethernet Port
  • Built-in ethernet connection
  • External USB or other external type ports not supported
BIOS
  • UEFI support required

Let's continue to set you up for success. Headsets are a big part of our workday here at TTEC so we want to make sure that you’re either purchasing or acquiring a USB wired headset that works in Windows. Our goal is to make sure it works with our systems so we can support any troubleshooting that may come up - saving you time and money.

Getting ready to acquire the headset? Please consider:

  • Comfort – you may be wearing it all day, so think of your comfort
  • Mute Button – while our system has a mute button – it’s way easier for you if the headset has the mute button built in
  • Volume Control Buttons – while our system has volume control – you’ll like it more if the headset has the volume control buttons built in

Just remember, we only provide support for wired USB headsets – if you choose to purchase a Bluetooth headset or non-supported device, you’re on your own when it comes to troubleshooting and the time you spend on troubleshooting isn’t something you’ll be compensated for.

Hired? Your recruiter will connect with you to talk about what your program requirements are for the SSD drive.

Reminder– it’s important to not use your SSD until you're working with a TTEC team member during the Tech Check-in, we’ll walk through using it together. We want to be sure you set up your equipment the right way.

Your PC hardware must support the minimum requirements specified by your Operating System. All supported Windows Operating Systems must be with the latest Service Pack, patches and updates installed;

  • Windows 10 x64 (Home/Pro/Enterprise)
    *Licensed only software is required

Unsupported Operating Systems

  • Windows 7
  • Windows 8
  • Windows 8.1 x86 (32-bits)
  • Windows 8.1 x64
  • Windows 10 x86 (32-bits)
  • Windows 10 Insider/Education
  • Windows 10 Home/Pro in S Mode

Additionally, any operating system other than Microsoft Windows for PC is completely unsupported;

  • Windows Mobile (any version)
  • Chrome OS
  • Android (any version)
  • iOS (any version)
  • Linux (any version)
  • OSX (any version)
  • Unix (any version)
  • etc…

Security

Safety first – you’ll need to have one of the following Antivirus/Antispyware software loaded on your PC:

For Windows 10:

  • Windows Defender

And you’ll want to also note:

  • The above list is subject to change due to unforeseen vendor Antivirus / Antispyware updates
  • All virus / spyware definitions must be no older than 7 days
  • Only 1 Antivirus / Antispyware should be installed and enabled on the PC at a time

Software

It’s time to ensure that no Malware is installed or running on your PC. This is great for your PC and it’s critical to ensuring data privacy for our clients and our customers – and you too!

Malware can include:

  • Viruses
  • Worms
  • Trojan horses
  • Rootkits
  • Keyloggers
  • Spyware
  • Adware

Virtualization Software

Virtual software? No can do…this isn’t allowed so be sure you aren’t running any virtualization software before starting the Initial Systems Assessment, including;

  • Parallels
  • Oracle VM
  • QEMU
  • VirtualBox
  • Virtual PC
  • Xen
  • INTEGRITY
  • VMWare (VMWare Viewer is required)
  • etc…

It’s important for TTEC’s technology platform to be able to access your computer – which means that we don’t support computers with encryption such as:

  • BitLocker Drive Encryption

Internet Connection Requirements

  • Hard wired (Ethernet)
    • Broadband connections:
    • DSL (aDSL,sDSL,vDSL,DryLoop)
    • Cable
    • Fiber (FTTN/FTTLA,FTTC/FTTK,FTTE/FTTZ,FTTP,FTTH,FTTD)

We’ve got the need for speed! Your download and upload connection speed is one of those must have requirements…check out the below for more detail.

Connection Speed Download (Mbps) Upload (Mbps) Technically Compatible Projects
High 30 and above 3 and above Eligible for all current projects with TTEC’s systems
Medium 15 up to 29 1.5 up to 2.9 Eligible for most projects TTEC’s systems, but currently not compatible for projects requiring a high connection speed.
Low 5 up to 14 1 up to 1.4 Eligible for projects that require low speed, but currently not compatible for projects requiring a medium or high connection speed.
Failed < 5 < 1 Not Technically compatible for any programs.
  • BPL (Broadband over Power Line)
  • PoE (Power over Ethernet)
  • Dial-Up (Phone and Modem, PSTN)
  • Wireless (Wi-Fi)
    • Broadband Wireless connections:
    • Satellite
    • Microwave, Radio, WiMAX (line of sight)
    • 3G, 4G, LTE (cellular)

Ever been on a call with someone and their internet goes down? Because we’re delivering amazing service on every interaction, your internet service must be 99.99% stable. We need to minimize any form of network disruption, slow service and network connectivity loss.

Here are the requirements for network latency and packet loss:

  • Network Latency: A reliable internet connection is critical, so we want to ensure that your network has minimal latency, which is the time it takes for a request to provide a response on a network. 120ms when testing to our server is the maximum allowable latency, but we would hope that your network is even faster.
  • Packet Loss: Maximum allowable packet loss is 0%. If any packages (a bit of information) are lost across your network before they reach your destination, you will have noticeably poor performance.

Ready to try again? Click the back arrow in your browser to return to the assessment.