Requirements

Let's continue to set you up for success. Headsets are a big part of our workday here at TTEC. Our goal is to make sure it works with our systems so we can support any troubleshooting that may come up. We recommend USB wired headsets. Some items you’ll want to consider:

• Comfort – you may be wearing it all day, so think of your comfort
• Mute Button – while our system has a mute button – it’s way easier for you if the headset has the mute button built in
• Volume Control Buttons – while our system has volume control – you may like it more if the headset itself has volume control buttons built in

Heads up! The headset will be tested later in the process to ensure that it works with our systems.

And remember… wireless Bluetooth headsets are non-supported devices.

Want more info? Check out our Suggested Headsets!

Hired? Your recruiter will connect with you to talk about what your program requirements are for the SSD drive.

Reminder– it’s important to not use your SSD until you're working with a TTEC team member during the Tech Check-in, we’ll walk through using it together. We want to be sure you set up your equipment the right way.

Your PC hardware must support the minimum requirements specified by your Operating System. All supported Windows Operating Systems must be up to date with the latest Service Pack, patches and updates completely installed;

• Windows 10 x64 (Home/Pro/Enterprise)
  Minimum Version 20H2 (build 19042)
• Windows 11 x64 (Home/Pro/Enterprise)
• *Active Windows license is required

Unsupported Operating Systems

• Windows 7
• Windows 8
• Windows 8.1 x86 (32-bits)
• Windows 8.1 x64
• Windows 10 x86 (32-bits)
• Windows 10 Insider/Education
• Windows 10 Home/Pro in S Mode
• Windows 11 Insider/Education
• Windows 11 Home/Pro in S Mode

Additionally, any operating system other than Microsoft Windows for PC is completely unsupported;

• Windows Mobile (any version)
• Chrome OS
• Android (any version)
• iOS (any version)
• Linux (any version)
• OSX (any version)
• Unix (any version)
• etc…

Safety first – You'll need to have an installed and up to date Antivirus/Antispyware software loaded onto your PC:

For Windows 10:

• Windows Defender – Comes pre-installed. Automatic Updates must be enabled.
• 3rd Party – Any other Antivirus/Antispyware software must have automatic updates enabled and may not be a “trial” version. Only updated and full versioned Antivirus/Antispyware will be acceptable. The software may not be expired.

And you’ll want to also note:

• The above list is subject to change due to unforeseen vendor Antivirus / Antispyware updates
• All virus / spyware definitions must be no older than 7 days
• Only 1 Antivirus / Antispyware should be installed and enabled on the PC at a time

It’s time to ensure that no Malware is installed or running on your PC. This is great for your PC and it’s critical to ensuring data privacy for our clients and our customers – and you too!

Malware can include:

• Viruses
• Worms
• Trojan horses
• Rootkits
• Keyloggers
• Spyware
• Adware

Virtualization Software

Virtual software? No can do…this isn’t allowed so be sure you aren’t running any virtualization software before starting the Initial Systems Assessment, including;

• Parallels
• Oracle VM
• QEMU
• VirtualBox
• Virtual PC
• Xen
• INTEGRITY
• VMWare (VMWare Viewer is required)
• etc…

Ever been on a call with someone and their internet goes down? Because we’re delivering amazing service on every interaction, your internet service must be 99.99% stable. We need to minimize any form of network disruption, slow service and network connectivity loss.

Here are the requirements for network latency and packet loss:

• Network Latency: A reliable internet connection is critical, so we want to ensure that your network has minimal latency, which is the time it takes for a request to provide a response on a network. 120ms when testing to our server is the maximum allowable latency, but we would hope that your network is even faster.
• Packet Loss: Maximum allowable packet loss is 0%. If any packages (a bit of information) are lost across your network before they reach your destination, you will have noticeably poor performance.