Let's do your Self-Tech Check

Initial System Assessment - Self-Tech Check

Our scan was designed with your safety, privacy and confidentiality in mind

The role requires your home computer and internet set up to be reliable, compatible with ours, and able to handle the assignment. This is not one-size fits all. Therefore, we have developed this easy system scan that will validate that capability. It's quick, simple, and will not harm your computer. In TTEC speak, this technology scan is called the Initial Systems Assessment (or ISA for short).

Once the system scan is complete, the results will be displayed for you and sent for our recruiters to review. And just to reiterate, your privacy and confidentiality is important to us. This download will not harm your computer or scan for any personal data. It is simply checking for the computer's attributes.

Need more details on our system requirements? You can find more here.


If you have a Windows-based computer, let's get started!

Apple or Chromebook user? So sorry - we're not compatible.

Helpful Tips

For best results:

  • Use the computer you will be using for work – this will be the only approved computer so it’s important to select the one you’ll use for the assessment process. Need to change computers? You’ll need to do the scan again.
  • Reboot your PC before taking the scan
  • Ensure that no one else is using the Internet at your home
  • This scan will take up to 5- 10 minutes based on your computer results
  • Hardwire your internet to your computer via an Ethernet cable. This ensures reliable connectivity and speed that wi-fi, cellular and satellite internet connections don’t offer

A. Installing the Initial System Assessment Self-TCI

1. Click on the Download ISA Self-TCI button to install and launch the Initial System Assessment (ISA).

2. After clicking on the download button, look at the bottom of the window and when it finishes downloading, click on the ISASetup.exe file to begin the installation.

3. You may get a message from User Account Control, click on the Yes button to allow it.

4. Click on the OK button.

5. On the welcome screen, click on the Next button.

6. Click on the I Agree button to accept the terms of the License Agreement.

7. Click on the Next button.

8. Click the Install button.

9. To complete these steps, click on the Finish button.

This window closes and after some seconds, another one will open (which is explained on the next section).

B. Beginning the Initial System Assessment Self-TCI

1. When you run the Initial System Assessment (ISA) as a Job Applicant, make sure you enter the email used on the job application and click on the Login button.

2. Please enter this information about your computer to check compatibility with our systems.

3. Computer not compatible and didn’t pass the assessment? Let’s try again. Follow these steps:

  1. Review the status details to upgrade/correct your computer and then retake the scan. We may have some simple fixes to get you suited up, “back in the game” and ready to take the Initial Systems Assessment again.
  2. Click on the Close button.

4. Once you pass the assessment successfully, the following screen is shown with your internet connection details.

Please write down your pass code.

Click on the Finish button to end. At this point your results are sent to the Talent Acquisition team and you will be contacted based on eligibility.