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Representante Bilingüe de Servicio al Cliente - Español - Inglés

Torrance, California

Overview

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Being part of the TTEC family has its benefits

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    Free career development courses

  • heart withstatus bar

    Health & wellness programs

  • person sitting reflecting

    Paid time off
    & work-life balance

  • hand with circles on top

    Community
    give back events

  • trophy

    Referral & recognition programs

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Emergency Service Collector working onsite at the Toll Booths in Naples, FL, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

Looking for Full-Time flexible candidates who can work a minimum of two shifts (Examples are 1st Shifts Begin: 4 AM-7 AM, 2nd Shifts Begin: 12 PM-2 PM and 3rd Shifts Begin 8 PM - 10 PM).

What You’ll Do 

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team. 

You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals, and influence their career mobility. 

During a Typical Day, You’ll

  • Operate the toll collection equipment according to the procedure
  • Classify and collect proper toll amounts from motorists traveling through the toll lane
  • Make changes, issue receipts, and write insufficient fund slips
  • Complete operations report and balance cash deposits at the end of shift
  • May require traveling outside of the normal work area and will be compensated for mileage
  • Return phone calls for shift requirements within an hour of the initial call

What You Bring to the Role

  • High school diploma or equivalent
  • Current valid Florida driver’s license
  • Availability for a minimum of two shifts 6 days per week
  • Previous supervisor or managerial experience is strongly preferred
  • Promote a performance-driven culture and always work towards reaching for amazing
  • Customer-focused mindset
  • Cash handling experience on a computerized system

What You Can Expect

  • Guaranteed 32 hours pay per week regardless of hours worked, not to exceed 40 hours
  • Right to decline shifts after 40 hours of work per week without consequence. However, cannot decline more than (3) shifts during a 30-day period.
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • Base wage of $16 per hour and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

Visit www.hellottecbenefits.com for more information.

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division East Naples, FL Job Requisition 03V5K
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Testimonial Profile

"I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!" Ankit, Senior Manager, Sales Delivery, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

Choose your own career path

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.

Career Path

Life at TTEC

Join our talent community

Whether you like working with clients, customers, or in a business support role, we have a position you’ll rock.

Interested In

  • Customer Care Representative, Torrance, California, United StatesRemove

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