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Volkswagen Passenger Cars / Audi - Live Tour Product Host

South West London, United Kingdom

Overview

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Being part of the TTEC family has its benefits

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    Free career development courses

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    Health & wellness programs

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    Paid time off & work-life balance

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    Community give back events

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    Referral & recognition programs

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Bringing smiles is what we do at TTEC… for you and the customer. As a Volkswagen Passenger Cars / Audi  - Live Tour Product Host with TTEC in West London, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Looking for an opportunity to share your passion for helping people find the right product – in this case, their next car (a Volkswagen Passenger Car / Audi of course!)? Bring your natural ability to connect with people, share your enthusiasm for the product with them and facilitate their next interaction with the company. In addition to supporting leadership and the team, you'll host live personal virtual tours in a truly innovative Virtual Showroom to help get customers excited about the car, answer their questions and then book a test drive at their local retailer of choice.  You'll combine your interest in virtually marketing cool products with the opportunity to work one to one with a customer to help them find the car that impacts their day-to-day lives.
In this role, you’ll report to the Team Lead and work with a team of virtual showroom hosts. Together, you’ll impact the customer experience by delivering a quality live Tour through service experience.  
Ready to learn about being “the face” of VWG brands to customers while providing an engaging experience? Keep reading. 

During a Typical Day, You’ll  

  • Bring your passion to deliver and produce ‘The Live Tour experience’ in order to ensure achievement of company and client quality goals while addressing employee related issues
  • Undertake training on new or revised information relating to services, products or processes of the project
  • Motivate and develop your peers along with the Live Tour Team Lead with your open, honest manner, high level of integrity, and judgement as you work with the customer to establish their needs and help the move on with their decision process.
  • Strong ability to communicate and connect with the customer 
  • Ensure vehicles on Site are clean, connected and charging (accessories fitted as well)
  • Make sure daily reporting send to the Live Tour Team Lead 
  • Prepare vehicles for filming
  • Content creation involving script writing, filming and editing of short and long video footage to be showcase within the live tour as well as websites and marketing campaigns 

What You Bring to the Role 

  • Engaging, personable, rapport builder 
  • Strong negotiation, persuasion and influencing skills 
  • Dynamic and responsive
  • Attention to detail, including depth of knowledge
  • Good knowledge of Microsoft Office – specifically Excel 

What You Can Expect 

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • Relocation assistance available
  • And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, paid sick entitlement
    Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division South West London, England Job Requisition 03TPX
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Testimonial Profile

“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

Career growth matters

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.

Career Path

Our hiring process

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    Step 1 - Apply

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    Step 2 – Assessment

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    Step 3 – Interview

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    Step 4 – Potential job offer

We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.

Learn more

Life at TTEC

Join our talent community

Whether you like working with clients, customers, or in a business support role, we have a position you’ll rock.

Interested In

  • Customer Care Representative, South West London, England, United KingdomRemove

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