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Reverse Logistics Coordinator – English - Hybrid

Bulgaria

Overview

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Being part of the TTEC family has its benefits

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    Free career development courses

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    Health & wellness programs

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    Paid time off & work-life balance

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    Community give back events

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    Referral & recognition programs

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Reverse Logistics Coordinator – English- working hybrid in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

The Supply Chain LSO (Logistics Solutions & Operations) team is responsible to deliver a competitive integrated logistics platform through best-in-class warehousing, transport, logistics support and solutions development that produces a competitive advantage and promotes customer retention. The scope is mainly commercial computing and printing service parts.

Reverse Logistics Coordinator will work on various issues related to the logistics support of our customers, ensuring all tasks and requests are processed on time and in compliance with the highest standards of quality.

During a Typical Day, You’ll

  • Identify, analyze and resolve technical/system related issues in various systems and tools (SAP, Easitool,3W, eATR, iReturns etc.) that impact the reverse order flow
  • Answer and solve requests in Easitool, Share point, 3W or via mail
  • Manage repair vendor shipments - resolve discrepancies, miss shipments, over/under ships, follow up with Finance the flow completion
  • Manage DMR requests, coordinate and fix Problem receipts
  • Ad-hoc reporting and requests
  • Perform root cause analysis to understand repetitive problems and identify permanent solutions
  • Preparation of Multileg report
  • Manage audits and scrap requests

What You Bring to the Role

  • Bachelor’s degree
  • Call center, BPO or customer service experience of up to 6 months.
  • Fluency in written and spoken English.
  • Experience in the area of Support and Services
  • MS skills (good Excel knowledge is an advantage)
  • Ability to manage multiple tasks simultaneously and work within tight deadlines
  • Strong Analytical & Conceptual skills.

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

 Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid

Location/Division Sofia, BG Job Requisition 03W29
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Testimonial Profile

“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

Career growth matters

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.

Career Path

Our hiring process

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    Step 1 - Apply

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    Step 2 – Assessment

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    Step 3 – Interview

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    Step 4 – Potential job offer

We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.

Learn more

Life at TTEC

Join our talent community

Whether you like working with clients, customers, or in a business support role, we have a position you’ll rock.

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