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Identity (IAM) Engineer

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EMEA Shift


Bringing smiles is what we do at TTEC… for you and the customer. As an Identity (IAM) Engineer working hybrid in India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing -

We are seeking a skilled Identity Access Management Engineer (IAM) to manage our IAM services and oversee the maintenance and operations of IAM solutions, particularly with expertise in SailPoint, Microsoft, Okta, or Ping Identity. The ideal candidate will play a critical role in ensuring the security and efficiency of our organization's digital assets, systems, and data access.

If you are a strategic thinker with a passion for IAM and have experience with SailPoint, Okta, or Ping Identity, we encourage you to apply for this Identity Access Engineer position. Join us in our commitment to safeguarding our digital assets and ensuring a secure and efficient operational environment.

During a Typical Day, You’ll

·Managing the Daily setup, configuration and operations of our identity management software and systems; providing overall management and support of the environment and end users.

·Maintains and liaison with equipment manufacturers' and other vendors' support teams to ensure satisfactory support levels and resolution of issues.

·Utilize your knowledge and experience with identity and access management technology, such as single sign-on (SSO), two-factor authentication, and privileged access management, to provide the company’s highest level of service and operational functionality.

·Manage the ongoing support and configuration of all elements of the company’s Active Directory, SAML and MFA environments.

·Collaborate with other technical support staff in maintaining efficient operation of Companies identity and access management systems and processes.

·Implements and maintains data network devices to provide for the 24x7x365 availability of the technology environment.

·Exceptional documentation and communication skills in English.

What You Bring to the Role

·Bachelor's degree in computer science, or a related field

·Knowledge of IAM solutions such as SailPoint, Microsoft Active Directory / MFA, SAML, Okta, and Ping Identity.

·Understanding or enterprise technologies integrating / augmenting IAM technologies e.g. ERP/ Active Directory/ O365/ Cloud etc.

·Strong service management and operations capability to analyze, corelate and identify service needs and gaps.

·Understanding of security principles, access controls, identity life cycle and regulatory compliance.

·Excellent communication and leadership skills.

Preferred Skills

·Experience with on-prem and cloud solutions.

·Relevant certifications, such as CIMP, PICP, OCP, MCIAAA or relevant experience of 2-5 years.

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.



·Identity and Access Management (IAM)

·Access Management




·Ping Identity

·Interpersonal Skills

·Active Directory



Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Location/Division Hyderabad, Telangana Job Requisition 03RSQ Work From Home No
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