We’re customer experience champions

Who we are

We help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional.

Who we are

What we do

Look at this way… You know that frustrating customer experience you just had with the (blank) company? (We don’t want to name any names!) We fix it! It’s a complex job. It takes more than just retraining the customer service associate who helped you, or providing him the technology to have your information at his fingertips, or re-doing the website on which you searched for information.

Who we are

It takes assessing every single touchpoint that you might have with the company—from researching one of their products, to purchasing the product, to using the product and receiving support—then putting in place the people, technology, processes and mindset needed to make your experience at each touchpoint the best it can be. That’s what we help companies do! And we help them do it as efficiently and profitably as possible.

Our Story

It all began in 1982, when TTEC CEO and Founder, Ken Tuchman, had a frustrating customer service experience. He just knew there had to be a better way for brands to connect with their customers and for customers to get the help they need. So he started a Business Process Outsourcing (BPO) company designed to help corporations deliver faster, simpler, more satisfying customer experiences.

At the time, customer service happened in person, via a landline phone, or through the mail. But oh how times have changed. And we’ve not only kept up with them, we’ve stayed one step ahead!

Now, we enable our clients to interact with their customers through a variety of communication channels and devices, from voice, text and chat to email, web and social media. We’ve also acquired companies in consulting, technology, thought leadership, analytics and sales to augment our customer service offerings.

Today, we are no longer just a BPO, but a strategic partner to our clients, who depend on us for our imagination, thought leadership, best practices and operational excellence. And, most of all, for connecting with their customers in ways that inspire customer love!

Our Employee Value Proposition (EVP):

We’re committed to creating exceptional experiences for every employee, every day.

Check out this brief, colorful video to learn more about our culture and people.

If this type of culture appeals to you, we invite you to explore the possibilities and experience it for yourself.


Our Culture and People

Our culture is fast-paced, entrepreneurial and inclusive. We emphasize growth, opportunity, engagement and connection. And we believe that the future is full of exciting possibilities just waiting to be discovered.

We take pride in our ability to stay on the cutting edge of the constantly shifting world of customer experience, in the investments we make in our communities, and in the values we strive to live every day. Values that speak to our drive to reach for amazing, to live life passionately, and to see the world through the eyes of our clients, their customers and each other.

The best thing about our culture, however, is the people who thrive in it. There’s something special about them. About their friendly faces. Their caliber of talent. Their commitment to their work. Their ability to handle adversity and change with humor and grace.

And there’s something special about the sense of camaraderie and purpose we all share. If this type of culture appeals to you, we invite you to explore the possibilities and experience it for yourself.

Our community involvement

We’re committed to affecting positive change in the communities in which we operate. Because we believe that education is the foundation of a successful community, our greatest focus is on providing students across the globe access to the tools and support they need. We donate over 500k hours and hundreds of thousands of dollars a year through our foundation. And, recently, our Community Foundation was ranked as one of the top ten corporate foundations in the state of Colorado by the Denver Business Journal for local charitable giving. Our CEO, Ken Tuchman, also received a reward from the Colorado I have a Dream Foundation for his enduring commitment to education.

Our benefits

We offer a variety of great benefits to keep our employees healthy – physically, mentally and financially – from health coverage and vacation time to employee discounts and wellness programs.